Production Support Analyst: RCA & System Resilience Lead

SAKSOFT LIMITED; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

SAKSOFT LIMITED, based in Singapore, seeks a Production Support Analyst with 3-9 years of experience to monitor and support AS/400 based applications. You will conduct root cause analyses, coordinate with stakeholders and ensure production stability during releases.

The ideal candidate will have strong troubleshooting and communication skills, with preference for payments domain knowledge and familiarity with remittance formats. Adaptive and independent work style is essential.

Qualifications

• 3+ years of production support experience across multiple technologies.
• Strong troubleshooting, analytical and problem-solving skills.
• Payments domain knowledge (remittances, cross-border payments) is a plus.

Responsibilities

• Perform root cause analysis on defects and provide remediation.
• Prioritize defects and plan production releases based on criticality.
• Develop code and support SIT, UAT and production deployments in green-zone.
• Improve system resiliency and performance to scale volumes.
• Maintain production stability with risk and impact assessments.

Skills

AS400 platform

RPG/LE

CL/LE

COBOL400

SQL

Query400

Education

Bachelor's Degree in Computer Science

Tools

ALDON

IBM RDi

BMC Control-M

Splunk

BMC Helix

Job description

SAKSOFT LIMITED, based in Singapore, seeks a Production Support Analyst with 3-9 years of experience to monitor and support AS/400 based applications. You will conduct root cause analyses, coordinate with stakeholders and ensure production stability during releases.

The ideal candidate will have strong troubleshooting and communication skills, with preference for payments domain knowledge and familiarity with remittance formats. Adaptive and independent work style is essential.