Application Support Engineer (Volpay)

Amaris Consulting; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Global diversity

Growth opportunities

Learning academy

Team culture

CSR initiatives

Job summary

Amaris Consulting seeks an experienced Application Support Engineer for VolPay to join a global production support team. You will ensure stability, performance, and availability of a mission‑critical payments platform, supporting SWIFT and ISO 20022 messaging across international operations.

You will handle incidents, monitor processing, manage Docker deployments with Ansible Tower, and participate in ITIL change processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 5 years of experience in banking application support or production operations.
• Hands‑on experience supporting VolPay or a similar enterprise payments platform.
• Strong knowledge of international payments, SWIFT, and ISO 20022 messaging.
• Solid experience with Unix/Linux, Docker, Ansible, Shell scripting, IBM MQ, PostgreSQL, MongoDB, SQL, and monitoring tools such as Splunk.

Responsibilities

• Provide functional and technical support for the VolPay (Volante Technologies) payment platform.
• Investigate and resolve production incidents while meeting SLAs and participating in on‑call rotations.
• Monitor and troubleshoot international payment processing, including SWIFT and ISO 20022 messages.
• Manage Docker container deployments and lifecycle using Ansible Tower, including upgrades and releases.
• Troubleshoot across Unix/Linux, IBM MQ, PostgreSQL, MongoDB, Kafka, ZooKeeper, and APIs.
• Develop shell scripts and enhance monitoring using Splunk to improve operations.
• Support releases, deploy and rollback plans, and contribute to ITIL change processes.
• Drive continuous improvements through automation and proactive monitoring.

Skills

VolPay

Banking payment systems

Unix/Linux

Docker

Ansible

Shell scripting

IBM MQ

PostgreSQL

MongoDB

Splunk

Education

Bachelor's degree in CS/IT/SE

Tools

Ansible Tower

Job description

Job Description

About the Job

We are looking for an experienced Application Support Engineer (Volpay) to join a global production support team responsible for a mission‑critical international payments platform. This role focuses on ensuring stability, performance, and availability of the payment ecosystem, supporting high‑value payment processing across SWIFT and ISO 20022 messaging.

Key Responsibilities

• Provide functional and technical support for the VolPay (Volante Technologies) payment platform.
• Investigate and resolve production incidents while meeting agreed SLAs and participating in an on‑call support rotation.
• Monitor and troubleshoot international payment processing, including SWIFT (MT103, MT202, MT940, MT950) and ISO 20022 (pacs, camt, pain) messages.
• Manage Docker container deployments and lifecycle using Ansible Tower, including upgrades and release activities.
• Perform troubleshooting across Unix/Linux, IBM MQ, PostgreSQL, MongoDB, Kafka, ZooKeeper, batch processing, APIs, and system integrations.
• Develop shell scripts and enhance monitoring using Splunk to improve operational efficiency.
• Support application releases, execute deployment and rollback plans, and contribute to ITIL change management processes.
• Drive continuous improvements through automation, proactive monitoring, and reduction of recurring production incidents.

About You

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 5 years of experience in banking application support or production operations.
• Hands‑on experience supporting VolPay or a similar enterprise payments platform.
• Strong knowledge of international payments, SWIFT, and ISO 20022 messaging.
• Solid experience with Unix/Linux, Docker, Ansible, Shell scripting, IBM MQ, PostgreSQL, MongoDB, SQL, and application monitoring tools such as Splunk.
• Experience supporting production environments within an international banking or financial services organization.
• Strong analytical and troubleshooting skills, with the ability to work independently in a fast‑paced, mission‑critical environment.
• Excellent communication and stakeholder management skills, with a collaborative mindset and willingness to participate in an on‑call support rotation.

Benefits

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry‑level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team‑building events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal Opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.