Application Support Engineer (Volpay)

AMARIS GROUP SA; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Amaris Consulting in Singapore is seeking an experienced Application Support Engineer (VolPay) to join a global production support team for a mission-critical international payments platform. You will ensure stability, performance, and availability of the payment ecosystem, supporting SWIFT and ISO 20022 messaging.

This is a hands-on RUN/Production Operations role in a fast-paced banking environment, involving troubleshooting, deployments, and on-call responsibilities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 5 years of experience in banking application support or production operations.
• Hands-on experience supporting VolPay or a similar enterprise payments platform.
• Strong knowledge of international payments, SWIFT, and ISO 20023 messaging.
• Solid experience with Unix/Linux, Docker, Ansible, Shell scripting, IBM MQ, PostgreSQL, MongoDB, SQL, and monitoring tools such as Splunk.
• Experience supporting production environments within international banking/financial services.
• Strong analytical and troubleshooting skills; able to work independently in a fast-paced environment.
• Excellent communication and stakeholder management; willing to participate in on-call rotation.

Responsibilities

• Provide functional and technical support for the VolPay (Volante Technologies) payment platform.
• Investigate and resolve production incidents while meeting SLAs and on-call rotation.
• Monitor and troubleshoot international payment processing (SWIFT and ISO 20022) messages.
• Manage Docker container deployments and lifecycle using Ansible Tower, including upgrades and releases.
• Troubleshoot across Unix/Linux, IBM MQ, PostgreSQL, MongoDB, Kafka, ZooKeeper, batch processing, APIs and integrations.
• Develop shell scripts and enhance monitoring with Splunk to improve operations.
• Support application releases, execute deployment/rollback plans, and contribute to ITIL change management.
• Drive continuous improvements through automation and proactive monitoring.

Skills

Banking domain

Analytical skills

Communication

On-call readiness

Independent work

Education

Bachelor's degree in Computer Science/IT/Software Engineering

Tools

Docker

Ansible Tower

Splunk

Unix/Linux

IBM MQ

PostgreSQL

MongoDB

Kafka

ZooKeeper

Shell scripting

Job description

We are looking for an experienced Application Support Engineer(Volpay) to join a global production support team responsible for a mission-critical international payments platform. You will play a key role in ensuring the stability, performance, and availability of the payment ecosystem, supporting high-value payment processing across SWIFT and ISO 20022 messaging.

This is a hands-on RUN/Production Operations role, ideal for someone who enjoys troubleshooting complex production issues, improving operational efficiency, and working in a fast-paced banking environment.

Key Responsibilities

• Provide functional and technical support for the VolPay (Volante Technologies) payment platform.
• Investigate and resolve production incidents while meeting agreed SLAs and participating in an on-call support rotation.
• Monitor and troubleshoot international payment processing, including SWIFT (MT103, MT202, MT940, MT950) and ISO 20022 (pacs, camt, pain) messages.
• Manage Docker container deployments and lifecycle using Ansible Tower, including upgrades and release activities.
• Perform troubleshooting across Unix/Linux, IBM MQ, PostgreSQL, MongoDB, Kafka, ZooKeeper, batch processing, APIs, and system integrations.
• Develop shell scripts and enhance monitoring using Splunk to improve operational efficiency.
• Support application releases, execute deployment and rollback plans, and contribute to ITIL change management processes.
• Drive continuous improvements through automation, proactive monitoring, and reduction of recurring production incidents.

About You

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 5 years of experience in banking application support or production operations.
• Hands-on experience supporting VolPay or a similar enterprise payments platform.
• Strong knowledge of international payments, SWIFT, and ISO 20023 messaging.
• Solid experience with Unix/Linux, Docker, Ansible, Shell scripting, IBM MQ, PostgreSQL, MongoDB, SQL, and application monitoring tools such as Splunk.
• Experience supporting production environments within an international banking or financial services organization.
• Strong analytical and troubleshooting skills, with the ability to work independently in a fast-paced, mission-critical environment.
• Excellent communication and stakeholder management skills, with a collaborative mindset and willingness to participate in an on-call support rotation.

Equal opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.