Platform Engineer (Volpay)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a senior production support specialist to manage VolPay deployments and related payments platforms in a banking setting in Singapore. The role covers incident handling, system monitoring, and automation using Docker, Ansible Tower, and various middleware and databases.

You will work with global teams to ensure smooth payment processing, regulatory compliance, and proactive improvements to monitoring, logs, and runbooks.

Qualifications

• Minimum 5 years of experience in banking application support.
• Significant experience supporting VolPay or a similar payment platform.
• Experience in an international banking or financial services environment is highly preferred.
• Strong analytical and problem‑solving abilities.
• Autonomous and accountable.
• Customer and service‑oriented mindset.
• Excellent communication skills with technical and business stakeholders.
• Team player with the ability to work in a multicultural environment.

Responsibilities

• Provide functional and technical support for the VolPay platform.
• Investigate and resolve production incidents and service disruptions.
• Ensure compliance with service level agreements (SLAs).
• Communicate effectively with stakeholders throughout incident management activities.
• Participate in on-call support rotations.
• Monitor recurring issues and drive permanent corrective actions.
• Manage Docker container operations, including start, stop, restart, and configuration through Ansible Tower.
• Manage Docker upgrades, deployments, and version tracking.

Skills

VolPay

Docker

Incident management

Analytical thinking

Communication

Multicultural teamwork

Tools

Ansible Tower

Kafka

Zookeeper

MongoDB

IBM MQ

PostgreSQL

APIs

Job description

Responsibilities:

• Provide functional and technical support for the VolPay platform.
• Investigate and resolve production incidents and service disruptions.
• Ensure compliance with service level agreements (SLAs).
• Communicate effectively with stakeholders throughout incident management activities.
• Participate in on‑call support rotations.
• Monitor recurring issues and drive permanent corrective actions.
• Manage Docker container operations, including start, stop, restart, and configuration through Ansible Tower.
• Manage Docker upgrades, deployments, and version tracking.

Payments & SWIFT Expertise

• Support and monitor international payment processing activities.
• Analyze and troubleshoot SWIFT messaging and payment flows, including: MT103, MT202, MT940, MT950, ISO 20022 messages (pacs, camt, pain)
• Work closely with the Service Bureau team on incident resolution and system enhancements.
• Investigate payment failures, rejections, duplicates, delays, and reconciliation issues.

Technical Administration & Troubleshooting

• Perform advanced troubleshooting on Unix/Linux environments.
• Analyze and resolve issues involving: IBM MQ / MQ Series, PostgreSQL databases, MongoDB databases, Batch processing, File transfers and system integrations
• Develop and maintain scripts to automate operational tasks and investigations.
• Implement and maintain Splunk monitoring alerts toproactively detect application, infrastructure, and payment‑processing issues.

Change & Release Management

• Participate in application releases and deployments.
• Prepare and execute implementation and rollback plans.
• Perform post‑deployment validation and production checks.
• Contribute to CAB activities and ITIL change management processes.

Continuous Improvement

• Identify automation opportunities and operational efficiencies.
• Reduce recurring incidents through proactive improvements.
• Enhance monitoring, alerting, and reporting capabilities.
• Maintain comprehensive technical and operational documentation.

Deployment & RUN Operations

• Execute Volpay deployment
• Manage Docker container lifecycle (start/stop/restart) via Ansible Tower.
• Management of Dockers.
• Develop new Ansible templates
• Administer and monitor supporting infrastructure: Kafka, Zookeeper, MongoDB
• Maintain and improve deployment scripts and procedures (Docker‑based)

Requirements:

• Minimum 5 years of experience in banking application support.
• Significant experience supporting VolPay or a similar payment platform.
• Experience within an international banking or financial services environment is highly preferred.
• Strong analytical and problem‑solving abilities.
• Autonomous and accountable.
• Customer and service‑oriented mindset.
• Excellent communication skills with both technical and business stakeholders.
• Team player with the ability to work in a multicultural environment.
• Ability to remain effective under pressure in mission‑critical environments

Technical Skills:

Payments (Mandatory)

• Strong expertise in VolPay or similar payment applications, with hands‑on experience managing Docker‑based deployments and operations.
• In‑depth knowledge of international payment processing
• Solid understanding of SWIFT messaging standards
• Good knowledge of ISO 20022

Systems & Middleware

• Strong Unix/Linux administration and troubleshooting skills.
• Docker management.
• Shell scripting (Bash, Korn Shell)
• IBM MQ / MQ Series
• APIs and integration technologies

Databases

• MongoDB
• Advanced SQL skills

Production Support

• Application monitoring and alerting tools
• Incident and problem management
• Log analysis and troubleshooting
• Batch scheduling and processing

Location: Singapore

We regret to inform that only shortlisted applications will be contacted.

EA Licence No: 99C4599
EA Personnel Reg No: R1104662
EA Personnel Name: Celine Tan Si Ling