Java Application Support Engineer (L2/L3)

FPT Asia Pacific; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

FPT Asia Pacific is seeking a Software Engineer - Application Support in Singapore to provide Level 2 and Level 3 support. You will investigate incidents, perform root cause analysis, implement fixes, and prepare technical documentation.

The ideal candidate has hands-on Java and SQL experience, strong troubleshooting and communication skills, and will collaborate with IT teams, business users, vendors, and other stakeholders to resolve issues within SLAs.

Qualifications

• Diploma or Degree in Information Technology, Information Systems, Computer Science, or a related discipline.
• 2-3 years of relevant IT experience, preferably in L2/L3 application or production support.
• Hands-on experience with Java programming.
• Experience in troubleshooting application issues and performing log analysis.
• Experience with SQL queries and scripting.
• Proven experience in system and data recovery.
• Familiarity with Microsoft applications.

Responsibilities

• Investigate, troubleshoot, and perform log analysis and diagnosis for incidents, problems, and defects escalated by the L1 support team.
• Participate in application testing, issue reproduction, and root cause analysis.
• Develop and implement workarounds, corrective fixes, and data patches for incidents and problems.
• Perform unit testing and validation of implemented solutions.
• Monitor application performance, response times, availability, and resource utilisation.
• Prepare technical documentation, solution documents, and troubleshooting guides.
• Assist with data extraction and related support requests.
• Take ownership of incident and problem tickets through to resolution, ensuring issues are resolved within agreed SLAs.
• Provide technical support during application deployment and release activities.
• Collaborate closely with IT teams, business users, vendors, and other relevant stakeholders.
• Identify opportunities for system and process improvements and propose practical solutions to address system gaps.
• Perform system and data recovery activities when required.
• Work in accordance with established company policies, procedures, security standards, and regulatory requirements.

Skills

Java programming

SQL

L2/L3 application support

Education

Diploma or Degree in IT or related

Tools

Jira

AWS

Linux

Job description

FPT Asia Pacific is seeking a Software Engineer - Application Support in Singapore to provide Level 2 and Level 3 support. You will investigate incidents, perform root cause analysis, implement fixes, and prepare technical documentation.

The ideal candidate has hands-on Java and SQL experience, strong troubleshooting and communication skills, and will collaborate with IT teams, business users, vendors, and other stakeholders to resolve issues within SLAs.