Application Support Engineer (Jurong West)

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 37,000 - 61,000; Part time

Job summary

ScienTec Consulting Pte Ltd in Singapore is seeking an Application Support Analyst to provide day-to-day support for critical business applications. You will help ensure system availability, resolve issues, and deliver excellent service to business users while coordinating with internal technical teams and external vendors.

This contract role features Mon-Fri hours, location Jurong West, and a salary package up to 5,500 SGD monthly on a 12-month basis.

Qualifications

• Experience in Application Support or similar roles.
• Understanding incident, service request, and change management processes.
• Strong analytical and troubleshooting skills to identify root causes.
• Excellent communication and stakeholder management skills.
• Able to work independently with cross-functional teams.
• Customer-oriented with attention to detail.

Responsibilities

• Provide day-to-day application support to keep systems stable.
• Monitor, investigate, and resolve incidents and tickets within SLA.
• Perform triage, troubleshooting, root cause analysis, and coordinate resolution.
• Track defects and coordinate fixes with development teams and vendors.
• Manage service and change requests with proper documentation.
• Liaise with users, provide updates, ensure positive support experience.
• Coordinate across teams and vendors to resolve integration issues.
• Monitor recurring incidents and suggest preventive measures.
• Support testing/validation for fixes and enhancements.
• Maintain support documentation and knowledge articles.

Skills

Incident management

Change management

SQL

APIs

Stakeholder management

Communication skills

Tools

OutSystems

Job description

We are looking for a proactive and customer-focused Application Support Analyst to provide day-to-day support for critical business applications. You will play a key role in ensuring system availability, resolving application issues, and delivering excellent support to business users while working closely with internal technical teams and external vendors.

• Working Hours: Mon-Fri
• Working Location: Jurong West
• Salary Package: Up to $5500 (basic) x 12 months
• Job Type: Contract

This is an excellent opportunity for candidates who enjoy troubleshooting, stakeholder engagement, and driving continuous service improvements in a fast-paced environment.

Key Responsibilities

• Provide day-to-day application support to ensure business systems remain stable and available.
• Monitor, investigate, and resolve incidents and support tickets within agreed SLA timelines.
• Perform incident triage, troubleshooting, root cause analysis, and coordinate timely resolution.
• Track application defects and work closely with development teams and vendors to ensure fixes are delivered.
• Manage service requests and change requests, ensuring proper documentation and communication throughout the process.
• Liaise with business users to understand issues, provide regular updates, and ensure a positive support experience.
• Coordinate across multiple teams and vendors to resolve application and integration-related issues.
• Monitor recurring incidents and recommend preventive measures to improve system reliability.
• Support system testing and validation where required for fixes and enhancements.
• Maintain support documentation, knowledge articles, and operational procedures.

Requirements

• Experience in Application Support, Production Support, IT Operations, or a similar support role.
• Good understanding of incident management, service request, and change management processes.
• Strong analytical and troubleshooting skills with the ability to identify root causes.
• Excellent communication and stakeholder management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Customer-oriented mindset with strong attention to detail.

Candidates with the following technical exposure will have an advantage:

• Basic to intermediate SQL for querying and troubleshooting data.
• Understanding of application architecture and system workflows.
• Familiarity with APIs, system integrations, batch jobs, and interfacing concepts.
• Knowledge of application lifecycle management and defect tracking.
• Experience supporting or developing OutSystems applications is a plus.

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

ScienTec Consulting Pte Ltd - 11C5781