Application Support Analyst (OS400/ RPG, COBOL, Batch Run)

Quesscorp Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Quess Selection & Services, Singapore invites an experienced production support specialist to join our team in Singapore. The role focuses on level 2/3 support for banking IT systems, handling incidents, maintenance, and knowledge base updates.

You will coordinate with incident management, monitoring initiatives, and batch processes, and participate in setting up dashboards and reports using tools like Geneos, Splunk, Ansible, Grafana, and ElasticSearch.

Qualifications

• Bachelor's degree in CS or Engineering.
• 5+ years in IT with banking/financial tech support experience.
• Strong written and verbal communication skills.
• Analytical and problem-solving abilities.
• Able to work in fast-paced, team-based environment including weekends/wee hours.
• Experience in L2/L3 production support.

Responsibilities

• Handle L2 production support: review changes, resolve incidents, raise problems, support maintenance, and update knowledge base.
• Support end-of-day batch run.
• Collaborate with incident management and other support teams to resolve major incidents.
• Collaborate to implement monitoring, reporting, and dashboards.

Skills

Analytical skills

Problem-solving

Communication skills

L2/L3 production support

Education

Bachelor's degree in Computer Science or Engineering

Tools

OS/400

RPG language

COBOL language

Geneos

Splunk

Ansible

Grafana

ElasticSearch

Job description

Roles & Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements:

Must have:

• Bachelor's degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have:

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.

Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill:

• Familiar with OS/400 system
• Familiar with RPG, COBOL language

Have experience with Silverlake banking system is plus point.

Rajkumar Renganathan

Quess Selection & Services, Singapore

EA Licence Number: 23C2060 Registration ID is R1983662