Production Support

R SYSTEMS (SINGAPORE) PTE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

R SYSTEMS (SINGAPORE) PTE LIMITED is seeking an experienced production support specialist to analyze defects, drive remediation, and manage end-to-end testing across SIT, UAT and production environments.

The candidate should have strong troubleshooting, analytical skills, and the ability to work independently. Knowledge in payments remittances and ITIL processes will be advantageous.

Qualifications

• 3+ years of production support experience across multiple technologies/platforms.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication with stakeholders.
• Ability to work independently with minimal supervision.
• Experience in payments domain (remittance, cross-border, CNAPS, RTGS).
• Knowledge of ITIL incident and problem management."
• Technical experience with AS400 and related tools (RPG/LE, CL/LE, COBOL400, SQL).

Responsibilities

• Perform root cause analysis on application defects and provide remediation solutions.
• Prioritize defects and plan production releases based on defect criticality.
• Perform code development and support end-to-end testing in SIT, UAT and Production deployments.
• Identify areas to improve system resiliency and performance for scalability.
• Maintain production stability by completing risk and impact assessments prior to deployments.
• Communicate clearly and timely with stakeholders on issues and queries.
• Assist production level 2 support with incident investigations and recovery feasibility, including after-hours.
• Follow SDM guidelines, processes and IT policies.
• Share defect support learnings to improve quality and reduce future defects.
• Keep production release documentation up-to-date.

Skills

Troubleshooting

Analytical thinking

Stakeholder management

Communication skills

Adaptability

Tools

AS400

RPG/LE

CL/LE

COBOL400

SQL

Query400

ALDON

IBM RDi

BMC Control-M

Splunk

BMC Helix

ITIL

Job description

Responsibilities:

• Perform root cause analysis on application defects and provide solution for remediation.
• Prioritize defects and plan for production release based on defect criticality
• Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.
• Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes
• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
• Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.
• Comply to established SDM guidelines, processes, and IT policies.
• Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery
• Ensure application documentation is properly updated for each production release

Requirement

• 3 or more years' of production support experience across multiple technologies / platform
• Strong troubleshooting, analytical and problem-solving skills.
• Strong written, oral communication skills and able to manage stakeholders / user / vendor.
• Ability to easily adopt to any technology / environment.
• Able to work independently with minimal supervision.
• Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS.
• Knowledge in ITIL areas of incident and problem management.
• Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400
• Experienced with ALDON and IBM RDi change management tools
• Experienced with BMC Control-M, Splunk and BMC Helix