Production Support Analyst IS-93067

INTELLIMATICZ PTE. LTD.; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

INTELLIMATICZ PTE. LTD. in Singapore seeks a seasoned Production Support Analyst to join the Private Banking IT team. You will support Temenos Odyssey Triple A, Edge Connect, Client Dashboard, and One Start, ensuring system stability and high service quality.

Role requires 6+ years in finance IT, strong Unix/Linux, scripting, and ITIL experience, with a proactive, collaborative approach to stakeholder and vendor management.

Formación

• Degree in Computer Science / Engineering or related disciplines.
• At least 6 years' relevant experience in a Finance Institution with hands-on application management experience.

Responsabilidades

• Provide first-line production support for user issues, incidents, service requests, and queries, ensuring timely resolution within SLAs.
• Own and manage incidents from identification to closure, including escalation to technology teams, vendors, and management.
• Conduct issue analysis, troubleshooting, and root cause investigations to resolve production problems.
• Maintain documentation of issues, actions, decisions, resolutions, and lessons learned.
• Analyze incident trends and recommend preventive measures.
• Collaborate with business users, technology teams, and third-party vendors to resolve issues and support requirements.
• Support application releases by following change control practices and guidelines.
• Work with development teams on requirements, impact analysis, and validation of fixes before production deployment.
• Own and support small projects coordinating with teams to deliver solutions.

Conocimientos

Unix / Linux

Perl / Shell scripting

ITIL

Team player

Communication

Private Banking knowledge

Educación

Degree in Computer Science / Engineering

Herramientas

Temenos Triple A

Temenos Odyssey

MSSQL

Oracle

Sybase

BMC Control-M Scheduler

Descripción del empleo

Role: Production Support Analyst

JobRequisition Number: IS-93067

Job Level: >10 years ofrelevant experience (L4)

Location: Singapore

KeyResponsibilities:

Role Overview

• Group Technology & Operations(GTO), Singapore, is seeking an experienced Production Support Analyst to join the Private Banking IT team.
• Responsible for supporting and managing the Temenos Odyssey Triple A, Edge Connect (RM Workbench), Client Dashboard, and One Start applications for the Private Banking business.
• Provide proactive, timely, and effective support to business users while ensuring system stability and service excellence.

Key Responsibilities

• Production Support & Incident Management
  • Provide first-line production support for user issues, incidents, service requests, and queries, ensuring timely and effective resolution within agreed SLAs.
  • Own and manage incidents and issues from identification through to closure, including escalation to relevant technology teams, vendors, and management where necessary.
  • Conduct issue analysis, trouble shooting, and root cause investigations to resolve production problems.
  • Maintain comprehensive documentation of issues, actions taken, decisions made, resolution simple minted, and lessons learned.
  • Analyze incident trends and recommend preventive measures to minimize recurring issues.
• Stakeholder & Vendor Management
  • Collaborate with business users, technology teams, and third-party vendors to facilitate issue resolution and support business requirements.
  • Engage vendors to provide solutions that enhance the stability, sustainability, and performance of the production environment.
• Change, Release & Problem Management
  • Adhere to Incident, Problem, and Change Management processes, including:
    • Timely logging and tracking of tickets, defects, and incidents.
    • Proper change control and release management procedures.
    • Preparation of high-quality issue, impact, and communication updates.
  • Support application releases by following established change control practices, procedures, and guidelines.
• Project & Development Support
  • Work with development teams during requirements gathering, clarification, and impact analysis for enhancements and fixes.
  • Validate application fixes and enhancements to ensure issues are adequately resolved before production deployment.
  • Own and support small projects and initiatives, coordinating with various teams to deliver effective solutions for business users.
• System Maintenance & Continuous Improvement
  • Utilize software updates, drivers, knowledge bases, FAQs, and other available resources to support incident resolution and service improvement.
  • Participate in infrastructure upgrades, annual Disaster Recovery (DR) exercises, and Business Continuity Management (BCM) activities to ensure operational resilience.
• Key Objective
  • Deliver reliable, high-quality production support services while ensuring application availability, operational stability, and a positive user experience for the Private Banking business.

Key Requirements:

Education and Experience:

• Degree in Computer Science / Engineering or related disciplines
• At least 6 years' relevant experience preferably in a Finance Institution with hands-on application management experience, preferably in the Private Banking / Wealth Management business

Essential:

• Knowledge in Temenos Triple A and Odyssey suite of products
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills
• Basic understanding of the front to back of Private Banking / Wealth Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Technical Skills:

• Strong skills in Unix / Linux, Perl / Shell scripting,
• Database (MSSQL Oracle, Sybase)
• BMC Control-M Scheduler
• Knowledge in Temenos Triple A and Odyssey suite of products