APPLICATION SUPPORT ANALYST

ELITE INNOPLUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ELITE INNOPLUS PTE. LTD. is seeking an experienced Application Support Engineer to provide on-site and project-level support to site engineers, project managers, and other personnel.

The role involves troubleshooting application, hardware, and network issues; supporting construction-related apps and document management platforms; assisting testing, commissioning, and handover; and coordinating with clients, subcontractors, and internal teams across project sites.

Qualifications

• Bachelor’s degree or equivalent in IT/engineering or related field.
• 3–6 years of experience in application support, technical support, or project coordination.
• Strong understanding of sensors, embedded systems, and control systems.
• Ability to read technical drawings and project documentation.
• Excellent communication and interpersonal skills for working with engineers and contractors.

Responsibilities

• Provide application and technical support to site engineers, project managers, and other project personnel.
• Troubleshoot application, computer, network, connectivity, and hardware-related issues.
• Support construction-related applications, project management systems, and document management platforms.
• Support testing, commissioning, and handover of construction projects and systems
• Maintain system logs, incident records, configuration changes, and technical documentation.
• Coordinate with clients, consultants, subcontractors, suppliers, and internal teams for project delivery and issue resolution
• Assist in resolving operational issues affecting field and application systems
• Assist in budgeting, cost monitoring, procurement schedules, and resource planning
• Support procurement and vendor coordination for system upgrades or replacements
• Assist with application installation, upgrades, testing, configuration, and deployment.
• Manage user accounts, access permissions, and system configurations.
• Assist in tender preparation and other project-related documentation as required
• Perform ad-hoc technical and operational tasks as assigned by management
• Maintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.
• Visit different construction sites as required to provide on-site technical support.

Skills

Communication skills

Troubleshooting

Documentation

Team collaboration

On-site support

Education

Bachelor’s degree in IT / ECE / EEE / Mathematics

Tools

Project management systems

Document management platforms

Incident logging tools

Job description

Job Responsibilities

• Provide application and technical support to site engineers, project managers, and other project personnel.


• Troubleshoot application, computer, network, connectivity, and hardware-related issues.


• Support construction-related applications, project management systems, and document management platforms.


• Support testing, commissioning, and handover of construction projects and systems


• Maintain system logs, incident records, configuration changes, and technical documentation


• Coordinate with clients, consultants, subcontractors, suppliers, and internal teams for project delivery and issue resolution


• Assist in resolving operational issues affecting field and application systems


• Assist in budgeting, cost monitoring, procurement schedules, and resource planning


• Support procurement and vendor coordination for system upgrades or replacements


• Assist with application installation, upgrades, testing, configuration, and deployment.


• Manage user accounts, access permissions, and system configurations.


• Assist in tender preparation and other project-related documentation as required


• Perform ad-hoc technical and operational tasks as assigned by management


• Maintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.


• Visit different construction sites as required to provide on-site technical support.

Requirements

• Bachelor’s degree in information technology, Electronics and Communication Engineering (ECE), Electrical and Electronics Engineering (EEE), Mathematics, or equivalent discipline.


• Minimum 3–6 years of experience in application support, technical support or project coordination roles.


• Strong understanding of sensors, embedded systems, and control systems.


• Ability to read and understand technical drawings and project documentation.


• Good troubleshooting and problem-solving skills.


• Strong communication and interpersonal skills, with the ability to work effectively with engineers, contractors, vendors, and project teams.


• Comfortable working in a construction-site environment.


• Willingness to travel between project sites as required.


• Willingness to work shifts and extended hours when required.