Application Support Analyst

ARCHER DANIELS MIDLAND (ADM) SINGAPORE, PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

ADM Investor Services Singapore (ADMIS Singapore) is seeking an experienced Application Support Analyst to join our Global Application Support team. This role provides follow-the-sun support for trading, post-trade, and operational applications across our global business to ensure system stability and performance.

You will support mission-critical systems, troubleshoot production issues, and collaborate with internal teams and external vendors to deliver high-quality service to the business.

Responsibilities

• Support and administration of clustered and non-clustered Microsoft SQL Servers across all environments.
• Support and administration of multiple third party and in-house applications within a production setting.
• Provide Tier 1 to Tier 3 support for trading, market data, post-trade, and operational applications.
• Troubleshoot production issues, perform root-cause analysis, and ensure timely resolution.
• Maintenance and support of FIX messaging interfaces.
• Manage incidents, service requests, and problems through the IT ticketing system, ensuring SLA compliance.
• Automate routine tasks and improve operational efficiency.
• Prepare and maintain technical and operational documentation.
• Assist with application release planning, deployment, and post-release validation.
• Assist with operational resilience and disaster recovery exercises.
• Create ad-hoc data queries for Clients, Management and Internal departments.
• Participate in service transition activities for new or enhanced applications.
• Preparing and maintaining environments for development, UAT or SIT use.
• Work closely with global development, settlement, treasury, trading platform support, infrastructure and IT teams.
• Liaise with software vendors and service providers to resolve issues and implement enhancements.
• Participate in IT and business meetings as required.
• Recommend best practices, process improvements, and opportunities for automation.
• Evaluate and test new technologies and applications relevant to trading and post-trade environments.
• Contribute to the global follow-the-sun support model, including occasional weekend/on-call coverage.
• Support additional projects and tasks assigned by the Manager.

Job description

ADM Investor Services (ADMIS) as a group has been around for over fifty years. Headquartered in Chicago, Illinois, there are in total five offices around the globe, each with its strength and expertise as part of the network.An Asian branch of the group, ADM Investor Services Singapore is a capital market license holder regulated by MAS. An award-winning brokerage house with a strong reputation in the industry of providing unparalleled customer service, we are consistently maintaining our status as a leader in the futures industry. The timeless creed which sums up the spirit of the people at ADMIS Singapore is the commitment to put clients’ needs as our priority. We provide a great range of services which includes clearing and execution of trades, insightful market analysis, as well as the ability to do physical delivery for a variety of products. In addition, we have numerous partnerships with banks to execute tripartite agreements (TPAs). Our portfolio of clients includes hedgers across a range of commodities, speculators, FCMs, hedge funds. Even with memberships in most global exchanges, we are consistently striving to broaden our scope of exchanges and products for our clients to gain access to. Learn more at www.admis.com.sg

Your Responsibilities

ADMIS seeking an experienced Application Support Analyst to join our Global Application Support team. This role provides follow-the-sun support for trading, post-trade, and operational applications used across our global business. The successful candidate will support mission-critical systems, ensure stability and performance, and work closely with internal teams and external vendors to deliver high-quality service to the business.

Application Support & Maintenance

• Support and administration of clustered and non-clustered Microsoft SQL Servers across all environments.
• Support and administration of multiple third party and in-house applications within a production setting.
• Provide Tier 1 to Tier 3 support for trading, market data, post-trade, and operational applications.
• Troubleshoot production issues, perform root-cause analysis, and ensure timely resolution.
• Maintenance and support of FIX messaging interfaces.

Operational Responsibilities

• Manage incidents, service requests, and problems through the IT ticketing system, ensuring SLA compliance.
• Automate routine tasks and improve operational efficiency.
• Prepare and maintain technical and operational documentation.
• Assist with application release planning, deployment, and post-release validation.
• Assist with operational resilience and disaster recovery exercises.
• Create ad-hoc data queries for Clients, Management and Internal departments.
• Participate in service transition activities for new or enhanced applications.
• Preparing and maintaining environments for development, UAT or SIT use.

Collaboration & Vendor Interaction

• Work closely with global development, settlement, treasury, trading platform support, infrastructure and IT teams.
• Liaise with software vendors and service providers to resolve issues and implement enhancements.
• Participate in IT and business meetings as required.

Continuous Improvement

• Recommend best practices, process improvements, and opportunities for automation.
• Evaluate and test new technologies and applications relevant to trading and post-trade environments.

Other Responsibilities

• Contribute to the global follow-the-sun support model, including occasional weekend/on-call coverage.
• Support additional projects and tasks assigned by the Manager.