Application Support Analyst (Central/ Linux/ Derivatives trading platform)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a client-focused support engineer for our trading applications in Singapore.

You will troubleshoot complex trading strategies, coordinate deployments, and collaborate closely with software and infrastructure engineers to resolve issues in a dynamic front-office environment. The role requires strong analytical skills, Linux proficiency, and experience with exchange connectivity protocols.

Qualifications

• Degree in Computer Science, Engineering, or related technical field.
• Experience with Linux OS and Linux-based server applications, using command line tools like grep, sed, and awk.
• Strong analytical skills with ability to perform complex log file analysis to identify root causes.
• Ability to work directly with clients in a high-pressure front-office environment.
• Willing to assume responsibility and make timely decisions to accelerate issue resolution.
• Interest in low-latency and algorithmic trading technologies with clear communication skills.

Responsibilities

• Respond promptly to support requests and enquiries from clients.
• Collaborate with clients to troubleshoot and resolve issues with trading strategies and communicate with engineers.
• Provide problem solving support for trading applications and exchange connectivity.
• Monitor alerts for critical systems and infrastructure, escalating when needed.
• Support customers on order entry, risk management, and exchange connectivity.
• Analyze complex order and trade histories in depth.
• Coordinate deployment and configuration of trading applications for new customers.
• Manage distribution and installation of software enhancements and upgrades.
• Test new software releases with engineers and perform UAT testing.
• Work with infrastructure to complete server and network upgrade projects.
• Liaise with overseas offices to provide seamless 24-hour customer support.

Skills

Analytical thinking

Problem solving

Client communication

High-pressure environments

Trading domain interest

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

Linux

SQL

Bash scripting

Perl scripting

tcpdump

telnet

OmNet

ITCH/OUCH

FIX protocol

Job description

Responsibilities:

• Respond promptly to support requests and enquiries from clients.

• Work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

• Problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.

• Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

• Support customers and resolve issues related to order entry, risk management, and exchange connectivity.

• Conduct in depth analysis of complex order and trade histories.

• Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.

• Manage distribution and installation of software enhancements and upgrades.

• Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.

• Work with our infrastructure team to test and complete various server and network upgrade projects.

• Liaise with company’s overseas offices to provide seamless 24-hour customer support.

Requirements:

• Computer Science, Engineering, or related technical degree.

• Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

• With strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

• Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

• Willing to assume responsibility, making timely decisions including to accelerate issues when appropriate.

• Enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

• Experience supporting applications that connect to any of the major global derivative’s exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

• Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

• Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.