Application Support Analyst

Neurones IT Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Neurones IT Asia Pte Ltd is seeking a Production Support Analyst to sustain critical banking applications in Trade Finance and Supply Chain domains. The role emphasizes incident resolution within SLA, diagnostic escalations to L3, and thorough runbook-based operations.

The candidate should have 3–5 years in production support with Unix/Linux, SQL, and ITIL processes, plus experience with scheduling tools like Autosys/Crontab/Quartz and ITSM tools such as ServiceNow and JIRA.

Qualifications

• 3 to 5 years in application or production support, ideally in banking or financial services.
• Unix/Linux, shell scripting, and strong SQL.
• ITIL, ServiceNow, JIRA and SharePoint experience.

Responsibilities

• Resolve production incidents escalated from L1 within SLA, and elevate to L3 with full diagnostics
• Troubleshoot using application logs, SQL, interface flows and batch outputs
• Raise and track problem tickets for recurring issues
• Monitor application health, queues and scheduled jobs, and rerun failed jobs per runbook
• Handle service requests and pre-approved data fixes under Change Management
• Maintain runbooks and knowledge articles, and flag repetitive tasks for automation
• Support releases with post-deployment checks, user sanity testing and migration validation
• Participate in shift rotation and on-call cover
• Share support insights with project and L3 teams, and contribute to service reviews

Skills

Unix/Linux

Shell scripting

SQL

ITIL

ServiceNow

JIRA

SharePoint

Autosys

Crontab

Quartz

XML tracing

SWIFT tracing

REST APIs

Microservices

TLS certificates

Communication

Tools

Autosys

Crontab

Quartz

ServiceNow

JIRA

SharePoint

Job description

We are looking for a Production Support Analyst to support critical banking applications in the Trade Finance and Supply Chain space.

Responsibilities

• Resolve production incidents escalated from L1 within SLA, and elevate to L3 with full diagnostics
• Troubleshoot using application logs, SQL, interface flows and batch outputs
• Raise and track problem tickets for recurring issues
• Monitor application health, queues and scheduled jobs, and rerun failed jobs per runbook
• Handle service requests and pre-approved data fixes under Change Management
• Maintain runbooks and knowledge articles, and flag repetitive tasks for automation
• Support releases with post-deployment checks, user sanity testing and migration validation
• Participate in shift rotation and on-call cover
• Share support insights with project and L3 teams, and contribute to service reviews

Requirements

• 3 to 5 years in application or production support, ideally in banking or financial services
• Trade Finance, Supply Chain Finance or E-Invoicing knowledge preferred
• Unix/Linux, shell scripting, and strong SQL
• Autosys, Crontab or Quartz
• ITIL, ServiceNow, JIRA and SharePoint
• SWIFT, ISO 20022, XML or EDIFACT message tracing
• Basic understanding of REST APIs, microservices, SSL/TLS, and certificates
• Clear communication across countries and teams, and composure during incidents