Application Support Specialist

Luxoft; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Luxoft is seeking a capable L2/L3 Production Support Engineer to join our Software Engineering Group in Singapore. You will play a key role in supporting and maintaining production applications, performing incident management, troubleshooting, and root cause analysis to ensure system stability and availability.

Ideal candidates have strong Unix/Linux and SQL skills, experience with Grafana/ELK, and familiarity with MQ/Kafka.

Qualifications

• 4 to 6 years of experience in Application Support or production support.
• Strong Unix/Linux operating system skills.
• Excellent SQL abilities for data analysis and troubleshooting.
• Proven capability in incident and problem management with RCA.
• Experience with monitoring/observability tools (Grafana, ELK).
• Familiarity with MQ or Kafka messaging technologies.
• Knowledge of CI/CD processes and release support is a plus.
• Ability to juggle multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide L2/L3 application support for production systems and ensure availability.
• Investigate, troubleshoot, and resolve application, system, and data issues.
• Handle incident and problem management including RCA and remediation.
• Execute SQL queries for data analysis and investigative work.
• Use Unix/Linux environments for monitoring, diagnostics, and automation.
• Monitor health with Grafana, ELK, MQ/Kafka, and related tools.
• Collaborate with development, infra, and business teams for timely resolution.
• Support deployment activities, release validation, and production readiness.
• Contribute to process improvements and documentation.
• Participate in on-call or production support rotations.

Skills

Unix/Linux

SQL

Incident management

Root cause analysis

Prioritization

Communication

Tools

Grafana

ELK

MQ

Kafka

CI/CD

Job description

As a member of our Software Engineering Group, you will play a key role in supporting and maintaining business-critical applications in a production environment. The primary focus of this role is L2/L3 application support, incident management, troubleshooting, and ensuring system stability and availability. You will work closely with development teams, infrastructure teams, and business stakeholders to investigate issues, perform root cause analysis, and support continuous service improvements.

This position is ideal for professionals with a strong production support background and hands-on expertise in Unix/Linux and SQL who are comfortable operating in a fast-paced support environment.

Responsibilities:

• Provide L2/L3 application support for production systems, ensuring high availability and operational stability.
• Investigate, troubleshoot, and resolve application, system, and data-related issues.
• Perform incident management, problem management, and root cause analysis for production incidents.
• Execute SQL queries to analyze data, troubleshoot issues, and support business investigations.
• Utilize Unix/Linux environments for monitoring, diagnostics, log analysis, automation, and operational support activities.
• Monitor application health using tools such as Grafana, ELK, MQ/Kafka, and related monitoring platforms.
• Collaborate with development, infrastructure, and business teams to drive timely issue resolution.
• Support deployment activities, release validation, and production readiness processes.
• Contribute to process improvements, documentation, and operational excellence initiatives.
• Participate in on-call or production support rotations as required.

Mandatory Skills Description:

• 4 to 6 years of experience in Application Support, Production Support, or a similar L2/L3 support role.
• Strong hands-on experience working with Unix/Linux operating systems.
• Strong hands-on SQL skills, including query writing, troubleshooting, and data analysis.
• Proven experience supporting business-critical applications in production environments.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Experience working with monitoring and observability tools such as Grafana and ELK.
• Exposure to messaging technologies such as MQ or Kafka.
• Familiarity with CI/CD processes and release support activities.
• Ability to manage multiple priorities in a fast-paced production support environment.
• Strong communication and stakeholder management skills.

Nice-to-Have Skills Description:

• Basic to intermediate knowledge of Java.
• Experience with Python or Shell (Bash) scripting for automation and operational tasks.
• Knowledge of WebSocket and SFTP integrations.
• Exposure to SRE practices and production monitoring frameworks.