Application Processing & Verification Officers

EXPERTISE TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

EXPERTISE TECHNOLOGIES PTE LTD is seeking Application Processing & Verification Officers to support processing and verification of applications for outsourced social support programmes.

The role involves reviewing application details and supporting documents, following up with applicants for additional information or clarification, and handling enquiries from external stakeholders professionally and empathetically.

Qualifications

• A recognised qualification such as GCE A Level with at least 3 passes, Diploma or equivalent.
• Minimum 2 years of relevant experience in application processing for social welfare programmes.
• Experience handling calls and enquiries from stakeholders in a professional and empathetic manner.

Responsibilities

• Review and verify application details and supporting documents for assistance schemes.
• Process applications accurately and in accordance with procedures.
• Handle printing, mailing, scanning and filing of letters and related documents.
• Follow up with applicants to obtain additional information when necessary.
• Handle calls, enquiries and requests from stakeholders professionally.
• Identify discrepancies and carry out necessary follow-up with stakeholders.
• Ensure applications are processed within required timelines and service standards.
• Perform data entry & administrative tasks to maintain accurate case records.
• Any other relevant duties as assigned.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

MS Outlook

Excel

Word

Education

GCE A Level or Diploma

Tools

MS Office

Job description

We are looking for Application Processing & Verification Officers to support the processing and verification of applications for our outsourced social support programmes.

The role involves reviewing application details and supporting documents, following up with applicants for additional information or clarification, and handling enquiries from external stakeholders professionally and empathetically.

Key Responsibilities

• Review and verify application details and supporting documents for assistance schemes.
• Process applications accurately and in accordance with established procedures and requirements.
• Handle the printing, mailing, scanning and filing of letters and related documents.
• Follow up with applicants to obtain additional information or clarification where necessary.
• Handle calls, enquiries and requests from stakeholders in a professional and empathetic manner.
• Identify discrepancies and carry out the necessary follow-up with stakeholders.
• Ensure applications are processed within the required timelines and service standards.
• Perform data entry & administrative tasks to maintain accurate case records and report preparation.
• Any other relevant duties as assigned.

Requirements

• GCE ‘A’ Level with at least 3 passes, Diploma, or a recognised equivalent qualification.
• Minimum 2 years of relevant experience in application processing for social welfare programmes.
• Experience handling calls and enquiries from stakeholders in a professional and empathetic manner.
• Strong communication and interpersonal skills.
• Meticulous with strong attention to detail.
• Good organisational and administrative skills.
• Proficient in Microsoft Outlook, Excel and Word