Applications Processing Specialist – Social Welfare

V-ELEGANT PTE. LTD.

Singapore

On-site

SGD 2,000 - 3,000

Full time

29 hours ago

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Job summary

V-ELEGANT PTE. LTD. in Singapore is seeking an Application Processing Officer to support the end-to-end processing of assistance scheme applications. The role involves application fulfilment, data entry, document verification, handling public enquiries, and ensuring timely processing.

The candidate should have at least 2 years of relevant experience, strong communication, and proficiency in MS Word, Excel, and Outlook.

Qualifications

Minimum GCE 'O' Level or recognised equivalent.
At least 2 years of assistance scheme application processing experience.
Experience in social welfare or similar benefit programmes preferred.
Strong communication and public-facing skills.

Responsibilities

Process assistance scheme applications and supporting documents.
Perform data entry and update application information in relevant systems.
Verify application details and supporting documents for completeness and accuracy.
Follow up with applicants by phone or email to obtain missing information or clarification.
Handle calls and enquiries from members of the public professionally and empathetically.
Generate, process and mail outcome letters where required.
Maintain accurate records and filing of application documents.
Track applications from receipt through completion.
Follow established SOPs and maintain required processing standards.