Application Processing & Verification Officers

E TECH BUSINESS SERVICES PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

E Tech Business Services Pte. Ltd. in Singapore is seeking Application Processing & Verification Officers to support processing and verifying applications for outsourced social support programmes.

You will review details and documents, follow up with applicants, and handle enquiries with professionalism and empathy. Responsibilities include processing applications per procedures, data entry to maintain case records, and liaising with stakeholders to obtain information and clarify requirements.

Qualifications

• GCE A Levels with at least 3 passes or recognised equivalent.
• Minimum 2 years of relevant experience in application processing for social welfare programmes.
• Experience handling calls and enquiries from stakeholders in a professional and empathetic manner.
• Strong communication and interpersonal skills.
• Meticulous with strong attention to detail.
• Good organisational and administrative skills.
• Proficient in Microsoft Outlook, Excel and Word.

Responsibilities

• Review and verify application details and supporting documents for assistance schemes.
• Process applications accurately and in accordance with established procedures and requirements.
• Handle printing, mailing, scanning and filing of letters and related documents.
• Follow up with applicants to obtain additional information or clarification where necessary.
• Handle calls, enquiries and requests from stakeholders in a professional and empathetic manner.
• Identify discrepancies and carry out the necessary follow-up with stakeholders.
• Ensure applications are processed within the required timelines and service standards.
• Perform data entry & administrative tasks to maintain accurate case records and report preparation.
• Any other relevant duties as assigned.

Skills

Application processing

Customer service

Communication skills

Attention to detail

Organisational skills

Stakeholder enquiries handling

MS Outlook/Excel/Word

Education

GCE A Levels / Diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Job Summary

We are looking for Application Processing& Verification Officers to support the processing and verification of applications for our outsourced social support programmes.

The role involves reviewing application details and supporting documents, following up with applicants for additional information or clarification, and handling enquiries from external stakeholders professionally and empathetically.

Key Responsibilities

• Review and verify application details and supporting documents for assistance schemes.
• Process applications accurately and in accordance with established procedures and requirements.
• Handle the printing, mailing, scanning and filing of letters and related documents.
• Follow up with applicants to obtain additional information or clarification where necessary.
• Handle calls, enquiries and requests from stakeholders in a professional and empathetic manner.
• Identify discrepancies and carry out the necessary follow-up with stakeholders.
• Ensure applications are processed within the required timelines and service standards.
• Perform data entry & administrative tasks to maintain accurate case records and report preparation.
• Any other relevant duties as assigned.

Requirements

• GCE 'A' Level with at least 3 passes, Diploma, or a recognised equivalent qualification.
• Minimum 2 years of relevant experience in application processing for social welfare programmes.
• Experience handling calls and enquiries from stakeholders in a professional and empathetic manner.
• Strong communication and interpersonal skills.
• Meticulous with strong attention to detail.
• Good organisational and administrative skills.
• Proficient in Microsoft Outlook, Excel and Word.