Claims Officers

E TECH BUSINESS SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

E TECH BUSINESS SERVICES PTE. LTD. is seeking Claims Officers to support bill and claim verification, appeal reviews, enquiry handling, data management and administrative activities for our outsourced programme.

The successful candidates will review submitted information and supporting documents, handle enquiries, maintain accurate records and support the overall delivery of the scheme. Work location is Singapore.

Qualifications

• GCE A' Level with at least 3 passes, Diploma, or recognised equivalent qualification.
• At least 2 years of relevant experience in bill/claim verification, appeal reviews, enquiry handling, data management or customer service.
• Experience in checking documents, processing data, handling enquiries or performing administrative functions.
• Strong communication and interpersonal skills; meticulous with attention to detail.
• Proficient in Microsoft Outlook, Excel and Word.

Responsibilities

• Verify bills and claims for accuracy and completeness.
• Check supporting documents against system records.
• Review appeals by assessing documents and drafting review templates.
• Provide recommendations based on information and documentation.
• Respond to inbound calls and handle enquiries professionally.
• Process and manage large data volumes with accuracy.
• Prepare reports and assist with data analysis and reconciliation.
• Perform administrative tasks related to scheme operations.
• Maintain accurate and up-to-date records in relevant systems.
• Identify discrepancies and follow up on missing information.
• Ensure work is completed within timelines and service standards.
• Follow established procedures and confidentiality requirements.

Skills

Strong communication

Interpersonal skills

Meticulous attention to detail

Good organizational skills

Education

GCE A Level / Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Job Summary

We are looking for Claims Officers to support bill and claim verification, appeal reviews, enquiry handling, data management and administrative activities for our outsourced programme.

The successful candidates will be responsible for reviewing submitted information and supporting documents, handling enquiries, maintaining accurate records and supporting the overall delivery of the scheme.

Key Responsibilities

• Perform verification and accuracy checks on submitted bills and claims.
• Verify supporting documents against system records.
• Review appeals by assessing supporting documents and drafting review templates.
• Make recommendations based on the information and documentation provided.
• Respond to inbound customer calls, handle enquiries from members of the public and external stakeholders professionally.
• Process and maintain large volumes of data accurately.
• Prepare reports and assist with data analysis and reconciliation where required.
• Perform administrative and documentation tasks related to scheme operations.
• Maintain accurate and up-to-date records in the relevant systems.
• Identify discrepancies, missing information or inconsistencies and carry out the necessary follow-up.
• Ensure all work is completed accurately and within the required timelines and service standards.
• Follow established procedures, guidelines and confidentiality requirements.

Requirements

• GCE ‘A’ Level with at least 3 passes, Diploma, or a recognised equivalent qualification.
• Minimum 2 years of relevant working experience in bill / claim verification, appeal reviews, enquiry handling, data management, administrative work or customer service.
• Experience in checking documents, processing data, handling customer enquiries or performing administrative functions will be relevant.
• Strong communication and interpersonal skills.
• Meticulous with strong attention to details.
• Good organisational and administrative skills.
• Proficient in Microsoft Outlook, Excel and Word.

Work location: Singapore 117438