Application Verification Officer

V-ELEGANT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

V-ELEGANT PTE. LTD. is seeking an Application Verification Officer in Singapore. You will verify application details and documentation for assistance schemes, contact applicants for clarifications, and update records to ensure accurate processing.

The role requires attention to detail, strong communication, and experience in social welfare or similar programmes. Standard office hours apply in Singapore.

Qualifications

• GCE A-Level with at least 3 passes or recognised equivalent qualification.
• Minimum 2 years of relevant Assistance Scheme application processing experience.
• Experience in assistance programmes, social welfare schemes or similar benefit programmes.
• Strong attention to detail and accuracy.
• Good communication and enquiry-handling skills.
• Intermediate proficiency in Microsoft Word, Excel and Outlook.

Responsibilities

• Verify application details and supporting documents for completeness and accuracy.
• Identify missing information, discrepancies or clarification requirements.
• Contact applicants and relevant parties through phone or email to obtain further information.
• Perform data entry and update application records accurately.
• Review and verify information against relevant systems and documentation.
• Maintain proper records and documentation throughout the application process.
• Track application status and ensure timely completion.
• Handle applicant enquiries professionally and empathetically.
• Follow established SOPs and processing requirements.

Skills

Attention to detail

Communication skills

Enquiry-handling

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

GCE A-Level or Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Designation: Application Verification Officer

Experience: Minimum 2 years of relevant experience
Location: Singapore
Working Hours: Monday to Thursday: 8:30 AM – 6:00 PM & Friday: 8:30 AM – 5:30 PM

Job Summary

Responsible for verifying application details and supporting documents for assistance schemes, obtaining further information or clarification from applicants, and ensuring application records are accurately updated and processed.

Key Responsibilities

• Verify application details and supporting documents for completeness and accuracy.
• Identify missing information, discrepancies or clarification requirements.
• Contact applicants and relevant parties through phone or email to obtain further information.
• Perform data entry and update application records accurately.
• Review and verify information against relevant systems and documentation.
• Maintain proper records and documentation throughout the application process.
• Track application status and ensure timely completion.
• Handle applicant enquiries professionally and empathetically.
• Follow established SOPs and processing requirements.

Requirements

• GCE 'A' Level with at least 3 passes, Diploma or recognised equivalent qualification.
• Minimum 2 years of relevant Assistance Scheme Application Processing experience.
• Experience in assistance programmes, social welfare schemes or similar benefit programmes.
• Strong attention to detail and accuracy.
• Good communication and enquiry-handling skills.
• Intermediate proficiency in Microsoft Word, Excel and Outlook.