Servicedesk Engineer — 12-Hour Office IT Support

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is hiring a Servicedesk Engineer to join our team on a full-time, on-site basis with 12-hour shifts.

The role requires at least 1 year of IT support experience and a customer-focused mindset. You will provide first-level IT support to end users via phone, email, or in person; troubleshoot hardware, software and network issues; log incidents in our ticketing system; escalate unresolved problems; and maintain accurate records of interactions and solutions.

Qualifications

• Minimum 1 year of experience in an IT servicedesk/support role.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal abilities.
• Familiarity with Windows/Mac OS environments.
• Willingness to work 12-hour shifts as scheduled.

Responsibilities

• Provide first-level IT support to end users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Log and track incidents using ticketing systems.
• Escalate unresolved problems to appropriate teams.
• Maintain accurate records of user interactions and solutions.
• Ensure excellent customer service during all interactions.

Skills

IT support

Troubleshooting

Communication

Windows OS

Mac OS

Job description

Rapsys Technologies Pte Ltd. in Singapore is hiring a Servicedesk Engineer to join our team on a full-time, on-site basis with 12-hour shifts.

The role requires at least 1 year of IT support experience and a customer-focused mindset. You will provide first-level IT support to end users via phone, email, or in person; troubleshoot hardware, software and network issues; log incidents in our ticketing system; escalate unresolved problems; and maintain accurate records of interactions and solutions.