Remote Service Desk Agent – 1st Level IT Support

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE. LTD. seeks a 1st Level Remote Support Technician in Singapore. Responsibilities include troubleshooting user queries and providing technical support via phone and email. Candidates must possess a minimum diploma in IT, with at least one year of experience in end-user support.

The position requires knowledge in Windows OS and Active Directory, and provides a staggered working schedule from Monday to Saturday.

Qualifications

• Minimum 1 year end user support experience, Desktop or Technical Service Desk.
• Customer Service Experience in non-tech call center environment will not be considered.

Responsibilities

• Provide 1st level troubleshooting to user queries/incidents.
• Ensure timely responding to calls and emails.
• Perform first level troubleshooting on reported incidents.
• Maintain ownership of cases until closure.

Skills

Windows OS

Active Directory Account Administration

MS Outlook

Mobile devices support

Customer Service

Education

Min Diploma in IT related fields

Job description

RAPSYS TECHNOLOGIES PTE. LTD. seeks a 1st Level Remote Support Technician in Singapore. Responsibilities include troubleshooting user queries and providing technical support via phone and email. Candidates must possess a minimum diploma in IT, with at least one year of experience in end-user support.

The position requires knowledge in Windows OS and Active Directory, and provides a staggered working schedule from Monday to Saturday.