Application and Technical Specialist [Medical Devices | Product Support | Post-Sales Training]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A medical device company in Singapore is seeking a professional to provide customer support and training. The ideal candidate has at least 2 years of experience in the medical device industry, especially with Patient Monitoring or Ventilator products. Responsibilities include conducting product training and supporting project delivery. Interested candidates should apply with their resumes.

Qualifications

• Minimum 2 years of relevant experience in the medical device industry.
• Experience in Patient Monitoring, Cardiology, or Ventilator-related products.

Responsibilities

• Provide support to customers and sales teams on all product and application-related requirements.
• Organize and deliver end-user training, including training schedules and materials.
• Support project delivery and installation, including product settings and configuration setup.

Skills

Customer support

Product training

Technical support

Project delivery

Education

Diploma in Science, Engineering, or related discipline

Job description

[Job ID: 994115]

Responsibilities

• Provide support to customers and sales teams on all product and application-related requirements.
• Attend to product-related enquiries promptly and professionally.
• Plan and conduct regular product updates, application training, and technical workshops for assigned customer accounts/territories.
• Consult on product configuration, solutions, and applications for end-users, including clinicians, doctors, and biomedical personnel.
• Conduct product demonstrations, educate customers on features, functions, and benefits.
• Support sales managers on projects and tender specifications, ensuring proposed solutions meet requirements.
• Organize and deliver end-user training, including training schedules, preparation of materials, and quick guides.
• Support project delivery and installation, including product settings, parameters, and configuration setup per customer requirements.
• Collaborate with IT, engineering, logistics, and commercial teams to ensure smooth product commissioning and delivery.
• Provide technical and service support, including warranty and post-warranty servicing and preventive maintenance.
• Deliver product technical and service training to assigned customers.
• Standby for project trials, post-sales support, and warranty duties as needed.
• Perform ad-hoc duties as directed to achieve company goals.

Qualifications

• Minimum 2 years of relevant experience in the medical device industry.
• Experience in Patient Monitoring, Cardiology, or Ventilator-related products.
• Diploma in Science, Engineering, or a related discipline.

How to apply

To apply, please send your updated resume to: [e-mail]

We appreciate all applications; only shortlisted candidates will be notified. Applications will be retained for future openings.

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