APM Engineer

LPS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

LPS is seeking an Application Observability Engineer to implement and manage Cisco APM and other observability tools across enterprise environments. The role focuses on full‑stack monitoring, dashboards, and incident response, supporting BAU operations for critical applications.

You'll work with developers and infrastructure teams to troubleshoot performance issues, customize RUM agents, and develop knowledge materials for clients and internal teams.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• Full-stack monitoring & observability expertise.
• Container tech: Docker, Kubernetes, OpenShift; VMs.
• Cloud platforms: AWS, Azure, GCP.
• Cisco APM, Dynatrace, Datadog 5+ years.
• DevOps with Java, Python, Ruby, Go, .NET, PHP.
• Mobile frameworks: Cordova, Flutter, React Native.

Responsibilities

• Monitor critical applications using Cisco APM and observability tools to ensure performance and availability.
• Instrument, configure, and customize RUM agents for web and mobile apps.
• Analyze RUM data with query languages or BI tools.
• Utilize session-replay tools to diagnose user behavior and performance issues.
• Develop custom queries and metrics to enhance visibility into key problem areas.
• Build and maintain dashboards, alerts, KPIs, and trend reports.
• Support and maintain health of monitoring platforms, including patching and upgrades.
• Create knowledge base articles, training materials for clients and internal teams.
• Provide technical training to clients and mentoring to team members.
• Collaborate with developers and infrastructure teams for end-to-end performance troubleshooting.
• Engage in incident response and troubleshooting for clients.
• Participate in on-call rotations and flexible maintenance windows.

Skills

Full-stack monitoring

Logging & metrics

Web dashboards

Containers & OpenShift

Cloud platforms

Networking basics

DevOps tooling

Mobile frameworks

On-call & incident response

Documentation

Education

Bachelor’s degree in CS/IT or related field

Tools

Docker

Kubernetes

OpenShift

CI/CD tools

VMs

Serverless

Job description

We are seeking a highly skilled and motivated IT professional to join our team as a Application Observability Engineer. This role specializes in implementing and managing Cisco Application Performance Monitoring Observability tools and demands a strong understanding of full-stack technologies, application architectures, network infrastructure, particularly those related to application performance management and network visibility. The engineer will ensure optimal performance and availability of critical applications by leveraging Cisco APM tools to monitor, analyze, and troubleshoot application behavior for our customers as part of BAU support.

Key Responsibilities:

Application Performance Monitoring & Observability:

• Monitor critical applications using Cisco APM, and other observability tools to ensure performance and availability as part of BAU support.
• Instrument, configure, and customize real user monitoring (RUM) agents for both web and mobile apps.
• Analyze RUM data with query languages or BI tools to uncover insights and recommend improvements.
• Utilize session-replay tools to diagnose user behavior and performance issues.
• Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.
• Build and maintain dashboards, alerts, KPIs, and performance trend reports.
• Support and maintain health of monitoring platforms, including regular patching and upgrades.
• Create knowledge base articles, training materials for clients and internal teams.
• Provide technical training to clients and mentoring to team members on performance monitoring best practices.
• Collaborate with application developers and infrastructure teams for end-to-end performance troubleshooting and tuning.
• Engage in incident response and troubleshooting for clients.
• Participate in on-call rotations and flexible maintenance windows.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proficiency in full-stack monitoring and observability practices, including log tracing, metrics, and real-time dashboards.
• Experience with modern technologies such as containers (Docker, Kubernetes, OpenShift), VMs, serverless functions, and CI/CD tools.
• Good understanding of cloud platforms (AWS, Azure, GCP), including networking, compute, storage, and security services.
• Good foundation in networking, operating systems (Windows/Linux), servers, web applications, and databases (Oracle, MS SQL, DB2, etc).
• At least 5+ years of experience implementation and support of Cisco APM, Dynatrace, Datadog or equivalent in enterprise environments.
• Experience in DevOps engineering using web technologies (Java, Python, Ruby, Go, .NET, PHP, Angular, React, HTML, CSS).
• Experience with mobile frameworks (Cordova, Flutter, React Native, Xamarin, .NET MAUI) development.
• Maintain accurate documentation of configurations, processes, and troubleshooting steps.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Ability to document processes and technical solutions clearly and accurately.
• Strong interpersonal and communication skills in cross-functional, fast-paced environments.
• Experience in WOG environments.
• At least 5 years of hands‑on experience with Cisco APM, Dynatrace, Datadog or equivalent (AppDynamics Certification preferred).
• Certifications for the above will be highly advantageous.