Application Engineer

HAMSA APAC (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

HAMSA APAC (SINGAPORE) PTE. LTD. is seeking an Application Engineer to own internal tech operations, set up monitoring, support users, and build scalable workflows for uptime and access.

The role requires hands‑on AWS monitoring experience, independent work style, and a focus on security and compliance. Mandarin and English fluency are essential.

Qualifications

• 3–5 years in Application Support or Systems Support, preferably in fast‑moving environments.
• Hands‑on experience with AWS monitoring, logging, and IAM administration.
• Familiarity with system monitoring tools and alerting workflows.
• Strong incident management and user access provisioning knowledge.
• Excellent written and verbal communication skills.
• Experience providing Level 2 support to SaaS clients.
• Ability to work independently and build repeatable processes.
• Experience with SOC 2 / ISO 27001 in cloud environments.

Responsibilities

• Configure and operate AWS monitoring and logging tools and integrate with Datadog, Prometheus, New Relic and Grafana.
• Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments.
• Assist with AWS IAM administration, cost monitoring, and basic security configuration under Engineering/DevOps.
• Perform active monitoring and alert triage; create run books and SOPs for incident management.
• Collaborate with Engineering and DevOps to ensure monitoring hooks in service launches and updates.
• Partner with CISO and CCO to align monitoring with security and compliance requirements.

Skills

AWS monitoring

IAM administration

Incident management

Customer service

Level 2 support

SaaS client support

Mandarin & English

Security/compliance knowledge

Independent decision making

SOC 2 / ISO 27001 familiarity

Tools

CloudWatch

CloudTrail

AWS Config

Datadog

Prometheus

New Relic

Grafana

ServiceNow

Job description

We are seeking a hands‑on, highly proactive Application Engineer to build and own the foundation of our internal technology operations. In this role you will be responsible for setting up monitoring practices, supporting application users, and establishing repeatable, scalable workflows that ensure uptime, access, and responsiveness.

This is a high‑impact, roll‑up‑your‑sleeves role that requires working knowledge of AWS operations, alongside a strong ability to work independently and bring structure to fast‑moving environments.

Responsibilities

• Configure and operate AWS‑based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third‑party tools such as Datadog, Prometheus, New Relic and Grafana.

• Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments.

• Assist with AWS IAM administration, cost monitoring, and basic security configuration under the direction of Engineering/DevOps.

• Perform active monitoring and alert triage until the function is staffed further; create run books and SOPs for incident management.

• Collaborate with Engineering and DevOps teams to ensure monitoring hooks are included in service launches and infrastructure updates.

• Partner with CISO and CCO to ensure monitoring practices and access controls align with security and compliance requirements.

Qualifications

• 3–5 years of experience in Application Support or Systems Support roles, preferably in early‑stage or high‑growth environments.

• Hands‑on experience with AWS monitoring, logging, and IAM administration.

• Familiarity with system monitoring tools and workflows; experience standing up and maintaining alerting systems.

• Solid understanding of incident management and user access provisioning.

• Strong customer service mindset with excellent written and verbal communication skills.

• Experience providing Level 2 support directly to SaaS clients.

• Demonstrated ability to work independently, make decisions, and build repeatable processes with little direction.

• Experience working under compliance frameworks (SOC 2, ISO 27001) in cloud environments.

• Advanced knowledge of Mandarin and English is necessary due to nature of our business.

• Familiarity with compliance‑friendly IT practices, endpoint management, and incident/change management tools (e.g., ServiceNow) a plus.

• AWS Certified Cloud Practitioner (Foundation) is a plus.