APAC Trading Desk Support Manager: Lead, Automate & Deliver

menrva pte. ltd.; Singapore; Presencial; SGD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Menrva Pte. Ltd. is seeking a Manager to lead its APAC L1/L2 business support team. You will oversee onboarding, order initiation, trade management, connectivity, and system configuration across voice, electronic and hybrid desks.

You will act as the primary liaison for brokers and internal stakeholders, ensuring timely resolution and clear communication. A focus on automation and AI to improve processes is encouraged.

Formación

• Experience leading a trade support or desk support team in a broker or interdealer venue.
• Clear communication with brokers, clients and senior stakeholders.
• Practical interest in using AI/automation to reduce manual tasks.

Responsabilidades

• Lead a team of 10–20 across APAC providing L1/L2 support to brokers and clients.
• Resolve issues at L1/L2 and escalate with detailed context when needed.
• Be the main contact for brokers, technology, operations and clients until resolution.
• Improve team efficiency with clearer ownership, better ticketing, and more automation.
• Hire, coach and report on SLAs, recurring issues and risk to senior management.

Conocimientos

Team leadership

Stakeholder communication

AI & automation interest

Trading desk awareness

Herramientas

ServiceNow

Descripción del empleo

Menrva Pte. Ltd. is seeking a Manager to lead its APAC L1/L2 business support team. You will oversee onboarding, order initiation, trade management, connectivity, and system configuration across voice, electronic and hybrid desks.

You will act as the primary liaison for brokers and internal stakeholders, ensuring timely resolution and clear communication. A focus on automation and AI to improve processes is encouraged.