APAC Trading Desk Support Lead - L1/L2 & Automation

Menrva Group; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Menrva Group in Singapore seeks a manager to lead its APAC L1/L2 trade support team, partnering with brokers and clients across voice, electronic and hybrid desks to keep day-to-day trading running smoothly.

You will hire, coach and develop a team of 10–20, drive improvements in ticketing, automation and AI-enabled tasks, and report service levels, recurring issues and risk to senior management.

Qualifications

• Experience leading a trade support or desk support team.
• Understanding of client setup, order intake, trade capture and settlement.
• Exposure to Credit, Rates, FX, Equities or Energy & Commodities; credit a plus.
• Comfort with ticketing/incident tools and calm in live trading.
• Clear communication with brokers, clients and senior stakeholders.
• Interest in using AI/automation to remove manual work.

Responsibilities

• Lead APAC L1/L2 support team for brokers and clients on onboarding, orders, trade management, connectivity, STP and system configuration.
• Resolve L1/L2 issues; differentiate booking, connectivity or client setup problems and escalate when needed.
• Be main contact for brokers, technology, operations and clients until resolution.
• Improve team workflows: clearer ownership, better ticketing, more automation and AI in routine tasks.
• Hire, coach and develop the team; report on service levels, recurring issues and risk to senior management.

Skills

Team leadership

Trading support

Broker experience

Communication

AI automation

Tools

ServiceNow

Job description

Menrva Group in Singapore seeks a manager to lead its APAC L1/L2 trade support team, partnering with brokers and clients across voice, electronic and hybrid desks to keep day-to-day trading running smoothly.

You will hire, coach and develop a team of 10–20, drive improvements in ticketing, automation and AI-enabled tasks, and report service levels, recurring issues and risk to senior management.