APAC Technical Account Manager - Loyalty & MarTech

Capillary Company; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Capillary is seeking a Technical Account Manager to own the technical relationship for enterprise clients across APAC. You will blend relationship management with hands-on technical consultation, working with Solution Architects, Implementation Engineers, and Customer Success Managers.

You will guide architecture, platform enablement, and governance, ensuring customers maximize value from loyalty and engagement capabilities while navigating data privacy across regions.

Formación

• 3–5 years in a client-facing technical role (TAM, technical consultant, solutions or support engineer) at a SaaS company.
• Bachelor's degree in a related field or equivalent experience.
• Proficient with REST APIs, SDK integrations, JSON and data structures; SQL (BigQuery) for analytics.

Responsabilidades

• Act as strategic technical adviser, aligning client goals with platform capabilities.
• Provide architecture and configuration guidance across core modules and multi-org data privacy structures.
• Own issue resolution end-to-end, coordinating with Capillary engineering and support.
• Monitor account health, feature adoption, API health, and hygiene KPIs.
• Lead governance reporting with monthly TAM updates and clear client/internal reporting.
• Track hours and utilization, flagging scope creep early.
• Enable platform usage through client training and feature updates.
• Support multi-market coverage across APAC with occasional travel.

Conocimientos

REST APIs

SDK integrations

SQL (BigQuery)

JSON

Data structures

MarTech

SaaS

Communication

Account management

Mandarin/Cantonese

Educación

Bachelor's degree in Computer Science/Information Systems/Engineering

Descripción del empleo

Capillary is seeking a Technical Account Manager to own the technical relationship for enterprise clients across APAC. You will blend relationship management with hands-on technical consultation, working with Solution Architects, Implementation Engineers, and Customer Success Managers.

You will guide architecture, platform enablement, and governance, ensuring customers maximize value from loyalty and engagement capabilities while navigating data privacy across regions.