APAC Production Reliability Engineer

Ebanx group; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Performance Bonus

Meal Allowance

Education support

Skills budget

Language classes

Health & Well-being

Flexible work culture

Well-being program

Job summary

EBANX is building its Singapore Engineering Hub and seeks a mid-level Software Production Engineer to own production operations across APAC, collaborating with engineering and business teams to define standards from day one.

You’ll monitor systems, triage alerts, improve observability with Datadog and OpenSearch, and partner with Brazil teams to ensure reliable, scalable payments for millions of transactions.

Qualifications

• Hands-on production engineering with ownership of services in production.
• Strong troubleshooting across distributed systems in high-availability environments.
• Experience with observability tooling (monitoring, alerting, logging, tracing).
• Cloud infrastructure (AWS preferred) and CI/CD-driven environments; AI tools usage a plus.

Responsibilities

• Own production reliability for the APAC region — monitor systems, triage alerts, coordinate incident response, and serve as a reference for merchants and partners.
• Investigate and troubleshoot complex production issues across the stack, including integrations with PSPs, acquirers, and local rails.
• Support onboarding, go-live, and stabilization of new payment integrations and market expansions in APAC.
• Implement hotfixes for critical production issues and conduct root cause analyses.
• Improve observability coverage for APAC services with dashboards, alerts, and runbooks.
• Contribute to Singapore Engineering Hub foundations: incident response playbooks, on-call processes, deployment standards.
• Collaborate with EBANX engineering teams in Brazil for knowledge transfer and alignment.
• Our stack: MacOS, GitHub Enterprise, Datadog, OpenSearch, Claude, Devin.ai.

Skills

Production engineering

DevOps

SRE

Observability

Cloud AWS

CI/CD

AI tooling

Tools

Datadog

OpenSearch

GitHub Enterprise

Claude

Devin.ai

Job description

EBANX is building its Singapore Engineering Hub and seeks a mid-level Software Production Engineer to own production operations across APAC, collaborating with engineering and business teams to define standards from day one.

You’ll monitor systems, triage alerts, improve observability with Datadog and OpenSearch, and partner with Brazil teams to ensure reliable, scalable payments for millions of transactions.