Software Production Engineer | Singapore

EBANX; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Performance Bonus

Meal Allowance

Education support

Skills budget

Language classes

Health & Well-being

Flexible work culture

Well-being program

Job summary

EBANX is building its Singapore Engineering Hub and seeks a mid-level Software Production Engineer to own production operations across APAC, collaborating with engineering and business teams to define standards from day one.

You’ll monitor systems, triage alerts, improve observability with Datadog and OpenSearch, and partner with Brazil teams to ensure reliable, scalable payments for millions of transactions.

Qualifications

• Hands-on production engineering with ownership of services in production.
• Strong troubleshooting across distributed systems in high-availability environments.
• Experience with observability tooling (monitoring, alerting, logging, tracing).
• Cloud infrastructure (AWS preferred) and CI/CD-driven environments; AI tools usage a plus.

Responsibilities

• Own production reliability for the APAC region — monitor systems, triage alerts, coordinate incident response, and serve as a reference for merchants and partners.
• Investigate and troubleshoot complex production issues across the stack, including integrations with PSPs, acquirers, and local rails.
• Support onboarding, go-live, and stabilization of new payment integrations and market expansions in APAC.
• Implement hotfixes for critical production issues and conduct root cause analyses.
• Improve observability coverage for APAC services with dashboards, alerts, and runbooks.
• Contribute to Singapore Engineering Hub foundations: incident response playbooks, on-call processes, deployment standards.
• Collaborate with EBANX engineering teams in Brazil for knowledge transfer and alignment.
• Our stack: MacOS, GitHub Enterprise, Datadog, OpenSearch, Claude, Devin.ai.

Skills

Production engineering

DevOps

SRE

Observability

Cloud AWS

CI/CD

AI tooling

Tools

Datadog

OpenSearch

GitHub Enterprise

Claude

Devin.ai

Job description

Mid-level Software Production Engineer | Singapore

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.
What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.
We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

This is a founding role in EBANX's Singapore Engineering Hub. You won't be inheriting a mature setup — you'll be helping define it. From day one, you'll own production operations across the APAC region, partner directly with engineering and business teams, and contribute to the standards and processes that will shape how the hub operates. If you thrive on real ownership, enjoy solving complex production problems, and want to be part of something being built from the ground up, this role is for you.

At EBANX’s Engineering team, you don’t just write code. You turn ideas into scalable solutions that ensure excellence and reliability for millions of global transactions. Every line of code contributes to the digital payments revolution, combining innovation, collaboration, and real impact to make our work truly Out Of The Ordinary.

What your day-to-day will look like

• Own production reliability for the APAC region — monitoring systems, triaging alerts, coordinating incident response, and serving as one of the key engineering references for merchants and partners operating across Southeast Asia;
• Investigate and troubleshoot complex production issues across the stack, including integrations with payment partners such as PSPs, acquirers, and local payment rails;
• Support the onboarding, go-live, and stabilization of new payment integrations and market expansions in APAC — participating in new market and product launches from integration all the way to production readiness;
• Implement hotfixes for critical production issues and conduct root cause analyses to identify systemic risks and prevent recurrence;
• Improve observability coverage for APAC services — building and tuning dashboards, alerts, and runbooks using tools like Datadog and OpenSearch so issues are detected before they impact merchants;
• Contribute to the operational foundations of the Singapore Engineering Hub: incident response playbooks, on‑call processes, deployment standards, and ways of working;
• Identify and mitigate systemic risks in production — through code reviews, post-mortems, and proactive reliability improvements — to reduce incident frequency and revenue impact;
• Collaborate closely with EBANX's engineering teams in Brazil to ensure knowledge transfer, consistent practices, and alignment across time zones;
• Our stack & work environment: MacOS, GitHub Enterprise, Datadog, OpenSearch, Claude, Devin.ai .

What you need to shine in this role

• Hands-on experience in production engineering, DevOps, or site reliability engineering — you've owned services in production and know what it takes to keep them healthy;
• Strong troubleshooting skills across distributed systems in high-availability, high-throughput environments — you can navigate complex incidents methodically and drive resolution end-to-end;
• Solid experience with observability tooling — monitoring, alerting, log analysis, and tracing — with a mindset oriented toward operational excellence and reducing time to detect and resolve incidents;
• Practical experience with cloud infrastructure (AWS preferred) and CI/CD-driven environments, contributing to deployment reliability and automation — and naturally reaching for AI tools to work smarter, whether speeding up code reviews, accelerating incident investigation, or building more intelligent alerting;

Bonus points if you have

• Background in fintech, payments, or financial services infrastructure — familiarity with PSPs, acquirers, or local payment rails is a strong plus;
• Experience applying AI beyond day-to-day productivity — using tools like Claude or Devin to write and automate operational code, and exploring AI-powered capabilities such as anomaly detection, automated runbook generation, or intelligent alert correlation;
• Programming experience in Java, Elixir, or PHP for automation, tooling, or operational scripts.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram , and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

An Out Of The Ordinary career is waiting for you here!