APAC Product Support Lead: Build & Scale Experience

Ashby

Singapore

On-site

SGD 103,000 - 161,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Unlimited PTO

Stock options

Education budget SGD 100/month

Equipment budget

Office furniture budget

Competitive compensation

Job summary

Ashby is seeking its first Manager of Product Support for APAC to lead a growing team of Product Support Specialists and collaborate with Product, Engineering, and Customer Success to shape regional support. You will drive metrics, scale processes, and advocate for customers while balancing team growth and operational excellence.

In this role you will navigate ambiguity, own regional strategy, and translate product complexity into exceptional support experiences across the APAC footprint,

Qualifications

Experience leading high-performing B2B SaaS support teams.
Ability to translate customer needs into support strategy.
Strong collaboration with Product, Engineering, and Customer Success.
Comfort discussing APIs, integrations, and system workflows with technical teams.

Responsibilities

Lead APAC Support team (starting with ~5 Product Support Specialists).
Partner with other leaders to develop and implement regional support strategies.
Monitor KPIs, SLAs, and issue resolution quality.
Improve documentation and self-service to scale support.
Collaborate with Product, Engineering, and Customer Success to address customer needs.

Skills

People leadership

B2B SaaS

Strategic thinking

Customer focus

Technical background

Data-driven decision making

Tools

APIs

Integrations

Ticketing systems

Analytics dashboards

Job description

In this role you will navigate ambiguity, own regional strategy, and translate product complexity into exceptional support experiences across the APAC footprint,

Get your free, confidential resume review.

or drag and drop your file here.