APAC Spatial SaaS Support Specialist

MAXAR TECHNOLOGIES, INC.

Singapore

Hybrid

SGD 42,000 - 58,000

Full time

5 days ago

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Job summary

Vantor is seeking an experienced Technical Customer Support Representative to join our team in Singapore. You will support Order and Technical Support for APAC customers, collaborating with internal departments to ensure accurate delivery and resolution.

The role requires a relevant degree or equivalent experience, 2 years in customer service, and the ability to speak clearly with clients. You will work in a hybrid model (office Tue-Thu) and may travel internationally up to 10%.

Qualifications

Requires a relevant degree or equivalent experience.
Minimum 2 years in customer service, B2B preferred.
Strong attention to detail and effective communication skills.
Proficient in Windows OS, Microsoft Office, Outlook, Teams.
Diagnostic, troubleshooting, problem-solving and analytical capabilities.
Able to travel internationally (<10%).

Responsibilities

Answers inbound email and phone communications.
Assists customers in defining order requirements and image selection.
Processes orders and prepares quotations and feasibilities.
Provide technical support for SaaS programmes.
Coordinate with sales and support to demonstrate value and opportunities for expanded support.