APAC Payments Operations Controls Leader

JPMorgan Chase & Co.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. in Singapore is seeking a VP to lead the Payments Operations Control program.

You will shape a proactive risk and control culture, drive end-to-end risk assessments, and partner with senior stakeholders to strengthen governance and mitigate operational risk. As part of Operations Control Management, you will deliver enhanced control frameworks, monitor indicators, and guide remediation of control issues, enabling safe business growth and effective change management across a

Qualifications

• Bachelor's degree required.
• Minimum 10 years of experience in financial services.
• Solid understanding of payments products, business, and operations.
• Strong knowledge of risk and control management concepts, including RCSA with business partners.
• Excellent communication and influencing skills to present to senior stakeholders.
• Strong stakeholder management with diverse, senior partners.
• Ability to analyze program data, key risk indicators, and KPIs.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio).

Responsibilities

• Build a proactive risk and control culture across payments operations with consistent evaluation and change management practices.
• Lead development and enhancement of the payments operations control framework and integrated risk assessment.
• Deliver end-to-end execution of the Risk and Control Self-Assessment, identify control gaps and drive remediation plans.
• Analyze KRIs and KPIs to identify trends and inform priorities and business strategies.
• Drive timely control issue detection, escalation, root-cause analysis, and remediation tracking.
• Partner with stakeholders across business, operations, legal, compliance, risk, audit, regulators, and technology controls.
• Provide clear updates to senior management to support prioritization and resource decisions.
• Embed documentation, governance routines, and control testing to strengthen transparency and accountability.
• Influence control improvements across teams beyond direct reporting lines under tight deadlines.

Skills

Payments domain knowledge

Risk & controls

Stakeholder management

Communication

Change management

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

JPMorgan Chase & Co. in Singapore is seeking a VP to lead the Payments Operations Control program.

You will shape a proactive risk and control culture, drive end-to-end risk assessments, and partner with senior stakeholders to strengthen governance and mitigate operational risk. As part of Operations Control Management, you will deliver enhanced control frameworks, monitor indicators, and guide remediation of control issues, enabling safe business growth and effective change management across a