APAC Payments Onboarding Process Assurance VP

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Singapore seeks a Vice President to lead onboarding process assurance across Asia-Pacific. Drive end-to-end improvements, define target-state processes with controls, and strengthen audit readiness with robust documentation and evidence standards.

You will collaborate with global and regional teams across controls, operations, risk, compliance, and product to remove friction and improve client outcomes while delivering clear governance and scalable change.

Qualifications

• Bachelor's degree.
• 10+ years of experience in payments operations or related roles.
• Deep knowledge of payments products and APAC landscape.
• Proven track record in process improvement and change delivery.
• Strong controls mindset with audit/regulatory experience.
• Strong stakeholder management and communication skills.
• Strong analytical skills with data-driven decision making.
• Ability to manage multiple workstreams under tight timelines.

Responsibilities

• Partner with controls managers to identify and prioritise onboarding control gaps, translating them into a clear roadmap and delivery plan.
• Work with Payments Client Implementation and Operations to simplify workflows, reduce rework, and improve cycle times and service quality.
• Own end-to-end process mapping and target-state design, including handoffs, controls, and escalation paths across teams.
• Lead root-cause analysis on defects and exceptions, ensuring corrective and preventive actions reduce repeat issues.
• Define requirements, success measures, and governance routines, tracking delivery through implementation and stabilisation.
• Lead audit readiness for assigned processes, including documentation standards, evidence packs, walkthrough support, and closure of findings.
• Coordinate cross-functional working groups to align decisions, remove blockers, and drive consistent adoption.
• Publish playbooks and standard operating procedures and support rollout to ensure consistent execution across the region.
• Provide clear reporting to senior stakeholders on progress, key risks, outcomes delivered, and next priorities.

Skills

Stakeholder management

Analytical skills

Communication skills

Process mapping

Root-cause analysis

Education

Bachelor's degree

Job description

JPMorgan Chase Bank, N.A. in Singapore seeks a Vice President to lead onboarding process assurance across Asia-Pacific. Drive end-to-end improvements, define target-state processes with controls, and strengthen audit readiness with robust documentation and evidence standards.

You will collaborate with global and regional teams across controls, operations, risk, compliance, and product to remove friction and improve client outcomes while delivering clear governance and scalable change.