APAC Payments Operations Control Management – Vice President

JPMorgan Chase & Co.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. in Singapore is seeking a VP to lead the Payments Operations Control program.

You will shape a proactive risk and control culture, drive end-to-end risk assessments, and partner with senior stakeholders to strengthen governance and mitigate operational risk. As part of Operations Control Management, you will deliver enhanced control frameworks, monitor indicators, and guide remediation of control issues, enabling safe business growth and effective change management across a

Qualifications

• Bachelor's degree required.
• Minimum 10 years of experience in financial services.
• Solid understanding of payments products, business, and operations.
• Strong knowledge of risk and control management concepts, including RCSA with business partners.
• Excellent communication and influencing skills to present to senior stakeholders.
• Strong stakeholder management with diverse, senior partners.
• Ability to analyze program data, key risk indicators, and KPIs.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio).

Responsibilities

• Build a proactive risk and control culture across payments operations with consistent evaluation and change management practices.
• Lead development and enhancement of the payments operations control framework and integrated risk assessment.
• Deliver end-to-end execution of the Risk and Control Self-Assessment, identify control gaps and drive remediation plans.
• Analyze KRIs and KPIs to identify trends and inform priorities and business strategies.
• Drive timely control issue detection, escalation, root-cause analysis, and remediation tracking.
• Partner with stakeholders across business, operations, legal, compliance, risk, audit, regulators, and technology controls.
• Provide clear updates to senior management to support prioritization and resource decisions.
• Embed documentation, governance routines, and control testing to strengthen transparency and accountability.
• Influence control improvements across teams beyond direct reporting lines under tight deadlines.

Skills

Payments domain knowledge

Risk & controls

Stakeholder management

Communication

Change management

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Shape a proactive risk and control culture in a fast-moving payments environment. In this role, you will lead a controls program that strengthens decision-making, supports change, and reduces operational risk. You will partner with senior stakeholders across the business and influence outcomes beyond your direct team. Join us to build stronger controls, develop talent, and deliver meaningful impact at scale.

As an APAC Payments Operations Control – Vice President in Operations Control Management team, you will lead the development and execution of an enhanced control framework that supports continuous and integrated risk assessment. You will drive top-down risk analysis, strengthen control monitoring, and support timely detection, escalation, root-cause analysis, and remediation of control issues. You will collaborate closely with partners across operations, legal, compliance, risk, audit, regulators, and technology controls to improve outcomes and support safe business growth. You will work in a culture that values accountability, partnership, and continuous improvement.

You will be a trusted leader for controls across payments operations, helping teams adopt sound change management and consistent evaluation practices. Your work will improve visibility into key risk indicators and performance metrics, enabling earlier issue identification and stronger governance. You will help reduce financial loss, regulatory exposure, and reputational risk through disciplined execution and clear stakeholder engagement. This role offers the opportunity to broaden your leadership impact while strengthening the control environment across a complex operating landscape.

Job responsibilities

• Build a proactive risk and control culture across payments operations through consistent evaluation and strong change management practices
• Lead the development and ongoing enhancement of the payments operations control framework and integrated risk assessment approach
• Deliver end-to-end execution of the Risk and Control Self-Assessment, including identifying control gaps and driving resolution plans
• Analyze key risk indicators and key performance indicators to identify trends, inform priorities, and support business strategies
• Drive timely control issue detection, escalation, root-cause analysis, and remediation tracking
• Partner with stakeholders across business, operations, legal, compliance, risk, audit, regulators, and technology controls to align on risk decisions and outcomes
• Provide clear updates and insights to senior management to support prioritization and resource decisions
• Embed consistent documentation, governance routines, and control testing practices to strengthen transparency and accountability
• Influence control improvements across teams beyond direct reporting lines and deliver outcomes under tight deadlines

Required qualifications, capabilities, and skills

• Bachelor’s degree
• Minimum 10 years of experience in the financial services industry
• Demonstrated understanding of payments products, business, and operations
• Strong knowledge of risk and control management concepts, including designing and executing a Risk and Control Self-Assessment with business partners
• Excellent communication and influencing skills, including the ability to present clearly to senior stakeholders
• Strong stakeholder management skills, with experience aligning across diverse, senior partners
• Ability to analyze and interpret program data, including key risk indicators and key performance indicators
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Visio)

Preferred qualifications, capabilities, and skills

• Experience in controls, audit, quality assurance, risk management, or compliance
• Demonstrated people leadership experience with a track record of developing and mentoring talent