APAC Payments Onboarding & Transformation Executive Director

JPMorgan Chase & Co.; Singapore; On-site; SGD 260,000 - 380,000; Full time

Benefits offered by this job

Health insurance

Job summary

JPMorgan Chase & Co. in Singapore seeks a Head of APAC Payments Client Onboarding and Transformation (Executive Director) to lead onboarding and implementation of payments solutions across the Asia Pacific region with a strong transformation agenda and risk discipline.

You will partner with product, technology, sales, compliance, and operations to remove friction, scale delivery, and strengthen client outcomes, while developing inclusive leaders and a high-performing culture through change.

Qualifications

• Bachelor4s Degree in a relevant field.
• 10 years leading transformation and complex service delivery in financial services or related industries.
• 5 years of people leadership including managing managers and building inclusive, high-performing teams.
• Proven transformation delivery with measurable outcomes (process or digital).
• Experience balancing BAU with strategic change and managing priorities.
• Strong risk and control mindset with ability to elevate issues and implement controls.
• Ability to lead cross-functional initiatives and influence without direct authority.
• Excellent client and stakeholder management with clear communication and problem-solving.
• Data and technology literacy; ability to interpret metrics and drive improvements.
• Strong written and verbal communication with executive-ready updates.

Responsibilities

• Lead day-to-day onboarding and implementation for payments solutions across APAC.
• Coach and develop leaders and teams; set clear expectations and accountability.
• Partner with clients and stakeholders to set milestones and resolve onboarding issues.
• Drive transformation initiatives, including automation and workflow redesign.
• Translate pain points into a prioritized, measurable roadmap with ownership.
• Collaborate with product, technology, sales, compliance, and operations to streamline onboarding.
• Use data, client feedback and metrics to identify trends and drive improvements.
• Establish scalable operating rhythms for capacity planning and performance management.
• Lead change adoption, manage resistance, and ensure governance and controls sustain improvements.
• Identify risks early, own resolution, and ensure governance and escalation when needed.

Skills

Leadership

Change management

Stakeholder management

Risk management mindset

Executive communication

Data literacy

Education

Bachelor4s Degree

Tools

Lean

Six Sigma

Job description

JPMorgan Chase & Co. in Singapore seeks a Head of APAC Payments Client Onboarding and Transformation (Executive Director) to lead onboarding and implementation of payments solutions across the Asia Pacific region with a strong transformation agenda and risk discipline.

You will partner with product, technology, sales, compliance, and operations to remove friction, scale delivery, and strengthen client outcomes, while developing inclusive leaders and a high-performing culture through change.