APAC Payments Onboarding & Transformation Executive Director

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 250,000 - 450,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Singapore seeks an Executive Director to lead the APAC Payments Client Onboarding and Transformation. You will head the onboarding and implementation of payments solutions across APAC, driving a transformation agenda to improve speed, quality, and scalability while maintaining strong risk controls.

You will partner with product, technology, sales, compliance, and operations to simplify onboarding, surface issues early, and deliver consistent outcomes across markets.

Qualifications

• Bachelor's Degree required.
• 10 years of experience leading transformation and complex service delivery in financial services or other industries.
• 5 years of people leadership experience.
• Demonstrated experience delivering material transformation with measurable outcomes (process and/or digital).
• Experience balancing BAU delivery with strategic change, including managing priorities and stakeholder expectations.
• Strong risk and control mindset with ability to identify issues and implement sustainable controls.
• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority.
• Strong client and stakeholder management skills with clear communication.
• Data and technology literacy to interpret operational metrics and drive improvements.
• Excellent written and verbal communication, including executive-ready updates.

Responsibilities

• Lead day-to-day client onboarding and implementation for payments solutions with consistent execution, service quality, and control discipline.
• Coach and develop leaders and team members with clear expectations and accountability.
• Partner with clients and internal stakeholders to set milestones and resolve onboarding issues.
• Drive transformation initiatives (automation, workflow redesign, straight-through processing, operating model improvements) while maintaining delivery performance.
• Translate onboarding pain points into a prioritized, measurable roadmap with clear ownership.
• Collaborate with product, technology, sales, compliance, and operations to simplify onboarding and reduce friction.
• Use data, client feedback, and performance metrics to identify trends and drive improvements.
• Establish scalable operating rhythms for capacity planning and performance management.
• Lead change adoption by aligning stakeholders and ensuring governance and controls sustain improvements.
• Identify risks early and ensure governance and escalation processes are in place.

Skills

Leadership

Transformation

Program management

Risk management

Cross-functional collaboration

Data literacy

Executive communication

Education

Bachelor's Degree

Job description

JPMorgan Chase Bank, N.A. in Singapore seeks an Executive Director to lead the APAC Payments Client Onboarding and Transformation. You will head the onboarding and implementation of payments solutions across APAC, driving a transformation agenda to improve speed, quality, and scalability while maintaining strong risk controls.

You will partner with product, technology, sales, compliance, and operations to simplify onboarding, surface issues early, and deliver consistent outcomes across markets.