APAC Payments Onboarding Process Assurance VP

Aumni; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

J.P. Morgan is seeking a Vice President to lead onboarding process assurance across Asia-Pacific within Payments, partnering with Global Corporate Banking, Commercial Banking onboarding teams and cross‑functional partners to align local delivery with global standards.

You will diagnose recurring issues, define target-state processes with controls managers, drive delivery through governance, and strengthen audit readiness through improved documentation and evidence standards.

Qualifications

• Bachelor’s degree required.
• 10+ years of experience in payments operations, client implementation, or related roles.
• Deep knowledge of APAC corporate banking and payments products.
• Experience leading process improvement and change delivery.
• Strong controls mindset with audit/regulatory remediation experience.
• Strong stakeholder management and communication skills.
• Analytical skills with data-driven decision making.
• Ability to manage multiple workstreams under tight timelines.

Responsibilities

• Partner with controls managers to identify and prioritise onboarding control gaps, translating them into a clear roadmap and delivery plan.
• Work with Payments Client Implementation and Operations to simplify workflows, reduce rework, and improve cycle times and service quality.
• Own end-to-end process mapping and target-state design, including handoffs, controls, and escalation paths across teams.
• Lead root-cause analysis on defects and exceptions, ensuring corrective and preventive actions reduce repeat issues.
• Define requirements, success measures, and governance routines, tracking delivery through implementation and stabilisation.
• Lead audit readiness for assigned processes, including documentation standards, evidence packs, walkthrough support, and closure of findings.
• Coordinate cross-functional working groups to align decisions, remove blockers, and drive consistent adoption.
• Publish playbooks and standard operating procedures and support rollout to ensure consistent execution across the region.
• Provide clear reporting to senior stakeholders on progress, key risks, outcomes delivered, and next priorities.

Skills

Payments operations

Client implementation

Process improvement

Root-cause analysis

Stakeholder management

Data-driven decision making

Education

Bachelor's degree

Job description

J.P. Morgan is seeking a Vice President to lead onboarding process assurance across Asia-Pacific within Payments, partnering with Global Corporate Banking, Commercial Banking onboarding teams and cross‑functional partners to align local delivery with global standards.

You will diagnose recurring issues, define target-state processes with controls managers, drive delivery through governance, and strengthen audit readiness through improved documentation and evidence standards.