APAC Partner & Customer Success PreSales Lead

DT One group.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

DT One seeks an APAC – Partner & Customer Success PreSales Lead to oversee technical, operational and performance management of customers and partners across Asia Pacific. You will act as the regional orchestrator, guiding opportunities from commercial discussions through technical validation, integration and launch, while supporting existing customers and services.

You will lead the Partner & Customer Success capability within APAC, collaborating with Commercial teams, operators and partners to

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related discipline preferred.
• Equivalent relevant industry experience will also be considered.
• Previous people-management or regional leadership experience is strongly preferred.

Responsibilities

• Act as the primary technical and operational partner to the APAC Commercial teams.
• Translate customer requirements into clear technical and product requirements and help determine how DT One's platforms and capabilities can best support them.
• Participate in customer discussions where technical, integration, product or operational knowledge is required.
• Challenge and refine requirements where necessary before they reach Product and Engineering teams.
• Take an active role in understanding the performance of customers across the APAC portfolio.
• Analyze transactional and commercial data to identify revenue trends, product performance, transaction success rates, error patterns and changes in customer behaviour.
• Build strong relationships with key customers across the region and act as a senior escalation point for technical and operational matters.
• Maintain a strong understanding of strategic customers, their integrations, product portfolios and performance.
• Work proactively with customers and Commercial teams to improve integrations, operational performance and overall engagement with DT One.
• Develop and maintain relationships with mobile operators and strategic partners across APAC.
• Work closely with their commercial, product, technical and operational teams to understand platforms, resolve issues, coordinate changes and identify opportunities to expand DT One's services.
• Own the initial review of new vendor and partner integrations within the region.
• Review APIs, documentation, authentication, transaction flows, error handling and operational requirements, and work with external partners to resolve gaps or ambiguities.
• Ensure integrations are sufficiently understood and validated before handing them over to Engineering for implementation.
• Remain involved during development and testing where coordination with external partners is required.
• Act as a central coordination point across APAC for initiatives involving multiple internal and external stakeholders.
• Drive discussions to conclusions, remove blockers, maintain clear ownership and ensure that important regional activities continue to progress.
• The role is expected to take ownership of outcomes rather than simply facilitate discussions.
• Lead and develop Partner & Customer Success resources within the APAC region, including existing PreSales capabilities.
• Provide guidance on customer engagements, integrations, performance investigations and escalations.
• Help establish consistent regional practices for technical discovery, onboarding, partner management, performance analysis and integration handover.
• Success in this role would be reflected through: faster and smoother customer and partner integrations, better-quality requirements reaching Engineering, strong relationships with customers, vendors and mobile operators, earlier identification of customer performance issues, better understanding of drivers behind customer growth or decline, improved transaction and operational performance, identification of new revenue opportunities within existing relationships, strong coordination across Commercial, Product, Technology and Operations, effective leadership of the APAC Partner & Customer Success function.

Skills

Technical account management

Solution engineering

PreSales

Customer success

Partner management

API integrations

Data analysis

Education

Bachelor's degree in Computer Science

Equivalent relevant industry experience

Job description

DT One seeks an APAC – Partner & Customer Success PreSales Lead to oversee technical, operational and performance management of customers and partners across Asia Pacific. You will act as the regional orchestrator, guiding opportunities from commercial discussions through technical validation, integration and launch, while supporting existing customers and services.

You will lead the Partner & Customer Success capability within APAC, collaborating with Commercial teams, operators and partners to