APAC IT Infrastructure & Operations Lead

Ambition; Singapore; On-site; SGD 200,000 - 260,000; Full time

Job summary

Ambition is seeking a Regional IT & Infrastructure Lead to own the IT infrastructure, operations stability and technology enablement across APAC. This senior hands-on role covers infrastructure, cloud, endpoint management, service operations and technology transformation.

You will work with global teams to keep the regional environment highly available, secure and resilient, driving continuous improvement and leading major incidents and regional projects.

Qualifications

• 10+ years of IT infrastructure, systems engineering, IT operations or related field.
• Experience managing enterprise infrastructure regionally/globally, including cloud and hybrid setups.
• Strong knowledge of Microsoft technologies: Windows Server, Entra ID, M365, Azure, virtualization.
• Hands-on with Intune, Autopilot, Conditional Access and security policies.
• Proven experience with P1/P2 incidents, RCA, and major incident management.
• Experience delivering infrastructure projects as technical lead or regional liaison.
• Good understanding of ITIL/ITSM and change management; cybersecurity awareness.

Responsibilities

• Own availability, performance and reliability of regional IT infrastructure and core platforms across APAC.
• Provide technical leadership across Microsoft infrastructure, cloud, networking, endpoints and collaboration platforms.
• Proactively monitor and improve infrastructure health, capacity and resilience.
• Lead major incident management, including troubleshooting, RCA and post-incident reviews.
• Partner with global IT, Cyber Security and Engineering teams on transformation, cloud adoption and regional initiatives.
• Lead or support APAC projects such as office moves, network upgrades, infrastructure refreshes and cloud migrations.
• Manage endpoint environments using Intune and Autopilot, including provisioning, patching, encryption and compliance.
• Work with Cyber Security to maintain security baselines and access controls.
• Evaluate emerging technologies via pilots and PoCs, identify automation opportunities.
• Review changes with risk assessment, testing and rollback planning.
• Manage vendors and third-party providers, monitor SLA performance and delivery.
• Act as senior escalation point for regional support teams, maintain runbooks and disaster recovery procedures.
• Deputise for senior IT operations leadership and contribute to regional IT strategy.

Skills

Windows Server

Azure

Microsoft 365

Entra ID

Intune

Autopilot

Conditional Access

RCA

ITIL/ITSM

Cybersecurity

Cloud infrastructure

Hybrid environments

Vendor management

Leadership

Incident management

Project lead

Education

Degree in IT, Computer Science, Engineering or related discipline

Tools

Microsoft Intune

Autopilot

Job description

Ambition is seeking a Regional IT & Infrastructure Lead to own the IT infrastructure, operations stability and technology enablement across APAC. This senior hands-on role covers infrastructure, cloud, endpoint management, service operations and technology transformation.

You will work with global teams to keep the regional environment highly available, secure and resilient, driving continuous improvement and leading major incidents and regional projects.