APAC Regional Support Leader - Banking Tech

Temenos; Singapore; On-site; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Maternity leave

Civil partnership leave

Family care leave

Recharge days

Study leaves

Job summary

Temenos, a global leader in banking technology, seeks an experienced Head of Regional Support to lead APAC customer support from Singapore. You will drive service excellence, client satisfaction, and operational performance across diverse markets.

Reporting to global leadership, you will partner with Sales, Product, Cloud, and Delivery teams to ensure high-quality onboarding, upgrades, and incident resolution while building a high-performing regional team.

Qualifications

• Proven senior leadership experience in customer support for enterprise software.
• Strong understanding of banking clients and APAC markets.
• Experience managing executive-level client relationships and escalations.
• Commercial awareness linking support to retention and growth.
• Operational discipline with SLAs, KPIs and incident management.
• Excellent communication and stakeholder management in a multicultural APAC environment.
• English fluency; APAC language skills advantageous.

Responsibilities

• Lead regional support operations across APAC, ensuring a consistent, high-quality experience for Temenos clients across multiple markets.
• Act as the senior regional escalation point for complex client support issues, driving timely resolution, executive visibility, and clear communication.
• Build trusted relationships with senior stakeholders at banks, financial institutions, and strategic customers across APAC.
• Partner closely with Sales, Account Management, Customer Success, Product, Cloud, and Services teams to protect customer satisfaction, support retention, and enable growth.
• Oversee regional support readiness for client onboarding, upgrades, cloud transitions, and major implementation milestones in collaboration with technical and delivery teams.
• Monitor support performance, client feedback, recurring incidents, and service trends to identify and implement continuous improvement initiatives.
• Own regional service-level performance, KPIs, governance routines, and operational reporting aligned to global support standards and commercial priorities.
• Provide regular insight to regional and global leadership on client sentiment, service risks, operational capacity, and retention priorities.
• Lead, coach, and develop regional support teams, building capability, accountability, and a client-first culture across APAC.
• Ensure support operations comply with internal policies, contractual commitments, security standards, and relevant regional regulatory expectations.

Skills

Executive leadership

Enterprise support

APAC banking knowledge

Executive relationships

SLA / KPI governance

Cross-cultural skills

English fluency

Job description

Temenos, a global leader in banking technology, seeks an experienced Head of Regional Support to lead APAC customer support from Singapore. You will drive service excellence, client satisfaction, and operational performance across diverse markets.

Reporting to global leadership, you will partner with Sales, Product, Cloud, and Delivery teams to ensure high-quality onboarding, upgrades, and incident resolution while building a high-performing regional team.