APAC IT Support Lead: Build a Best-in-Class Regional Team

Adyen; Singapore; On-site; SGD 140,000 - 220,000; Full time

Job summary

Adyen in Singapore is seeking a Regional IT Support Lead, APAC to build and lead a best-in-class regional IT support function. You will manage five engineers across Singapore and Bengaluru, elevating the APAC IT experience and driving strategic initiatives.

You will craft short-, medium-, and long-term vision, automate processes, partner with regional leadership, and mentor your team while hands-on when needed. This is an office-based role with strong collaboration across teams.

Qualifications

• 2-5+ years of people management in an IT support or similar technical environment.
• Proven ability to recruit, coach, and develop talent.
• Strong business acumen with ability to influence stakeholders across time zones.
• Experience with cloud tools, identity providers, and MacOS environments.
• Excellent written and spoken English communication.

Responsibilities

• Lead a distributed APAC IT support team (5 members) across SG and BLR.
• Define short-, mid-, and long-term team strategies aligned with global goals.
• Drive automation and process improvements to reduce toil and improve systems.
• Coordinate project delivery and manage timelines and budgets with stakeholders.

Skills

People leadership

Talent development

Stakeholder management

Change management

Communication

Strategic thinking

Automation

Tools

Google Workspace

Okta

Jamf

Slack

MacOS

Grafana

Job description

Adyen in Singapore is seeking a Regional IT Support Lead, APAC to build and lead a best-in-class regional IT support function. You will manage five engineers across Singapore and Bengaluru, elevating the APAC IT experience and driving strategic initiatives.

You will craft short-, medium-, and long-term vision, automate processes, partner with regional leadership, and mentor your team while hands-on when needed. This is an office-based role with strong collaboration across teams.