APAC IT Operations Leader: Service Delivery & Optimization

Kerry Consulting; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Kerry Consulting seeks an IT Operations Manager to oversee IT service delivery across the APAC region, ensuring reliable, efficient operations and business alignment. You will partner with regional business leaders, corporate IT teams, and external service providers to drive service excellence across a complex, multi-site environment.

The role includes budgeting, demand management, incident handling, and continuous improvement, requiring ITIL knowledge, strong stakeholder relations, and

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Strong understanding of ITIL, IT demand management, budgeting processes, and regional IT service management in a multinational environment.
• Experience managing IT operations across multiple sites and complex environments.

Responsibilities

• Oversee IT service delivery quality and performance across APAC.
• Coordinate with regional business stakeholders, IT delivery teams, and external vendors for alignment.
• Lead regional IT budget planning, forecasting, and invoice approvals; drive continuous improvement.

Skills

ITIL

Budgeting

Stakeholder management

Cloud technologies

End-user computing

Education

Bachelor’s degree in CS/IT/Engineering

Tools

ServiceNow

ITSM tools

Azure/AWS

Job description

Kerry Consulting seeks an IT Operations Manager to oversee IT service delivery across the APAC region, ensuring reliable, efficient operations and business alignment. You will partner with regional business leaders, corporate IT teams, and external service providers to drive service excellence across a complex, multi-site environment.

The role includes budgeting, demand management, incident handling, and continuous improvement, requiring ITIL knowledge, strong stakeholder relations, and