Regional IT Operations Manager

KERRY CONSULTING PTE. LTD.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Kerry Consulting PTE. LTD. seeks a Regional IT Operations Manager to oversee IT service delivery across the APAC region, ensuring reliable, efficient, and business-aligned IT operations while partnering closely with senior management and stakeholders.

This role requires managing regional IT budgets, driving service improvements, coordinating with Corporate IT delivery teams and external vendors, and leading incident resolution in a multinational environment with travel across the region.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• Solid experience in enterprise IT operations and service delivery.
• Strong understanding of ITIL principles, IT demand management, budgeting processes, and regional IT service management within a multinational environment.

Responsibilities

• Oversee IT services performance across the APAC region to meet business expectations and SLAs.
• Serve as primary liaison between regional stakeholders, Corporate IT delivery teams, and external vendors.
• Lead regional IT budget planning and forecasting to align with business requirements.
• Champion operational excellence and continuous improvement across the region while adopting corporate IT standards and best practices.

Skills

ITIL

Stakeholder communication

Analytical thinking

Education

Bachelor's degree in Computer Science/IT

Job description

Overview

A leading global MNC is seeking a Regional IT Operations Manager to oversee the IT service delivery across the APAC region. Supporting a complex, multi-site business environment, this role is responsible for ensuring reliable, efficient, and business-aligned IT operations while partnering closely with senior management and stakeholders. This is an excellent opportunity for an experienced IT operations leader to drive service excellence, operational improvements, and the consistent delivery of enterprise IT services across the region.

Responsibilities

As the Regional IT Operations Manager, you will be responsible for overseeing the performance of IT services across the assigned region, ensuring they meet business expectations and established service levels. You will serve as the primary point of contact between regional business stakeholders, Corporate IT delivery teams, and external vendors to ensure effective communication and alignment.

You will manage regional IT budget planning and forecasting, ensuring business requirements are appropriately captured through the IT demand management process. The role also leads service escalations and problem management initiatives, driving sustainable corrective actions. In addition, this role will champion operational excellence by promoting continuous improvement and supporting the consistent adoption of corporate IT standards, processes, and best practices across the region.

Requirements

You hold a Bachelor’s degree in Computer Science, Information Technology, or a related discipline, together with solid experience in enterprise IT operations and service delivery. You have a strong understanding of ITIL principles, IT demand management, budgeting processes, and regional IT service management within a multinational environment.

You are an effective communicator with proven experience building relationships across business and technical stakeholders, and are comfortable operating within complex, matrixed organizations. You possess strong analytical and problem-solving capabilities, particularly in managing service escalations and driving issue resolution.

Experience supporting a regional enterprise environment will be highly valued. You also bring broad knowledge of enterprise IT services, including networking, cloud technologies, end-user computing, and business applications. A well-organized approach, results-oriented mindset, and commitment to continuous improvement are essential. This role requires flexibility to travel across the region for site support.