APAC Insurance Success Manager — Value and Growth

DXC Technology Company; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

DXC Technology is seeking an experienced Customer Success Manager for the APAC region to drive measurable outcomes through adoption and expansion of DXC Assure Smart Apps. You will guide insurers through implementation and ongoing value realization, leveraging knowledge of APAC operations and regional platforms such as Integral and Ingenium.

You will partner with cross-functional teams to ensure strategic objectives are met, develop CS plans, and identify opportunities for optimization and ROI

Formación

• 8+ years of insurance software, consulting or customer success experience.
• Deep understanding of APAC insurance operations.
• Experience implementing or supporting insurance administration systems.
• Experience with Integral and/or Ingenium.
• Strong understanding of insurance workflows and business processes.
• Excellent executive communication and stakeholder management skills.
• Experience leading customer workshops and business reviews.
• Ability to travel across APAC as required.

Responsabilidades

• Serve as the primary post-go-live customer success leader for assigned APAC customers.
• Build trusted executive and operational relationships with customer stakeholders.
• Conduct regular business reviews focused on customer objectives, KPIs and value realization.
• Develop customer success plans aligned to strategic business priorities.
• Identify opportunities for optimization, expansion and adoption of additional Smart Apps.
• Establish customer success metrics and measurable business outcomes.
• Monitor customer health, adoption and product utilization.
• Recommend workflow improvements and operational efficiencies.
• Partner with customers to maximize ROI from Smart Apps.

Conocimientos

Insurance software experience

APAC insurance operations

Customer success

Executive communication

Stakeholder management

Travel across APAC

Insurance administration systems

Integral/Ingenium familiarity

Herramientas

Integral

Ingenium

DXC Assure

Descripción del empleo

DXC Technology is seeking an experienced Customer Success Manager for the APAC region to drive measurable outcomes through adoption and expansion of DXC Assure Smart Apps. You will guide insurers through implementation and ongoing value realization, leveraging knowledge of APAC operations and regional platforms such as Integral and Ingenium.

You will partner with cross-functional teams to ensure strategic objectives are met, develop CS plans, and identify opportunities for optimization and ROI