APAC Insurance CS Manager — Adoption & ROI Champion

DXC Technology Morocco; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

DXC Technology in Singapore seeks a Customer Success Manager for the APAC region to drive successful adoption and expansion of DXC Assure Smart Apps. You will partner with Implementation Success Managers, Product, Engineering and Support to deliver measurable value across policy administration, claims, underwriting and servicing.

You will build executive relationships, capture ROI opportunities, and contribute to roadmap discussions while aligning regional practices with DXC standards.

Qualifications

• 8+ years of insurance software, consulting or customer success experience.
• Deep understanding of APAC insurance operations.
• Experience implementing or supporting insurance administration systems.
• Experience with Integral and/or Ingenium.
• Excellent executive communication and stakeholder management skills.
• Experience leading customer workshops and business reviews.
• Ability to travel across APAC as required.

Responsibilities

• Serve as the primary post-go-live customer success leader for assigned APAC customers.
• Build trusted executive and operational relationships with customer stakeholders.
• Conduct regular business reviews focused on customer objectives, KPIs and value realization.
• Develop customer success plans aligned to strategic business priorities.
• Identify opportunities for optimization, expansion and adoption of additional Smart Apps.

Skills

Executive communication

Stakeholder management

APAC insurance domain knowledge

Travel readiness

Tools

Integral

Ingenium

Job description

DXC Technology in Singapore seeks a Customer Success Manager for the APAC region to drive successful adoption and expansion of DXC Assure Smart Apps. You will partner with Implementation Success Managers, Product, Engineering and Support to deliver measurable value across policy administration, claims, underwriting and servicing.

You will build executive relationships, capture ROI opportunities, and contribute to roadmap discussions while aligning regional practices with DXC standards.