APAC Implementation & Enablement Specialist

Global Payments Inc.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Global Payments Inc. is seeking an Implementation Manager to join the Customer Experience team. You will guide customer integrations with the Worldpay suite, acting as a knowledge hub for our products and coordinating with Account Management to tailor solutions.

You will lead multiple projects, define scope, run live monitoring, and regularly update stakeholders. Demos and training on product functions are also part of the role.

Qualifications

• 2 years of experience managing projects and delivering customer integrations.
• Strong communication and stakeholder management skills.
• Analytical and problem-solving abilities; capable of proposing solutions.
• Curious with ability to capture customer requirements.
• Technical expertise in XML, JSON API.
• Experience with Web and Mobile SDKs, React Native and JavaScript.
• Knowledge of Oracle/SQL databases; Snowflake/Streamlit a plus.
• Ability to perform server log checks with SPLUNK.
• Team player able to work independently.

Responsibilities

• Possess expert knowledge on all relevant products and services.
• Support customers in integrating with Worldpay suite of payment services.
• Work with customer and Account Management to deliver fit-for-purpose solutions.
• Define scope and manage the project through completion and post-live monitoring.
• Keep stakeholders updated with regular meetings to identify risks early.
• Manage a high number of projects concurrently.
• Plan and deliver customer demos and training on product functionality.
• Build awareness of changing technical trends in payments and related tech.
• Other related duties assigned as needed.

Skills

Project management

Stakeholder management

Communication

Analytical thinking

Problem solving

Requirements gathering

Education

Bachelor's degree in a related field

Tools

XML

JSON API

React Native

JavaScript

Web SDKs

Mobile SDKs

SPLUNK

Snowflake

Streamlit

Oracle

SQL

Job description

Global Payments Inc. is seeking an Implementation Manager to join the Customer Experience team. You will guide customer integrations with the Worldpay suite, acting as a knowledge hub for our products and coordinating with Account Management to tailor solutions.

You will lead multiple projects, define scope, run live monitoring, and regularly update stakeholders. Demos and training on product functions are also part of the role.