APAC Implementation & Integration Lead

Global Payments Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Global Payments Inc. is seeking an Implementation Manager within our Customer Experience team to help shape the future of global commerce.

This is a customer-facing role focused on supporting customers in integrating with the Worldpay suite of payment services and collaborating with Account Management to ensure fit-for-purpose solutions. You will define scope, design account setups, provide technical guidance, and manage projects from planning to post-live monitoring, coordinating with

Qualifications

• 5 years and up experience in managing projects and delivering customer technical integrations.
• Confidence and experience in managing relationships between internal and external stakeholders. Possess strong communication and interpersonal skills. Demonstrated ability to communicate ideas effectively and contribute constructively in stakeholder discussions.
• Strong analytical and problem-solving skills with the ability to propose innovative solutions.
• Be curious, ability to capture customer requirements and familiar with funneling techniques.
• Technical expertise in XML, JSON API is a must
• Experience with implementation involving Web and Mobile SDKs, React Native and JavaScripts
• Knowledge of Database technologies: Oracle / SQL.
• Ability to perform server log checks with SPLUNK analysis tool.
• Someone who can work independently as well as is a team player.

Responsibilities

• Possess expert level knowledge on all relevant products and services.
• This is a customer-facing role, you’ll be responsible for supporting our customers in integrating with Worldpay suite of payment services.
• As a go-to expert, you’ll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
• Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
• Define the finalized scope and managing the project right through completion and post live monitoring, following clear and well‑maintained project plans.
• Keep all relevant stakeholders updated with regular scheduled meetings to identify any risk early and ensure that the project is going to plan.
• Use exceptional project management skills to work on a high number of projects at any one time.
• Plan and deliver customer demos and training on product functionality, to help maximize the value add to their businesses.
• Build awareness of changing technical trends within payment processing and related technologies.

Skills

Project management

Stakeholder management

Communication

Requirements gathering

Analytical thinking

XML API

JSON API

Web SDKs

Mobile SDKs

React Native

JavaScript

Oracle/SQL

Splunk

Independent worker

Tools

Splunk

Job description

Global Payments Inc. is seeking an Implementation Manager within our Customer Experience team to help shape the future of global commerce.

This is a customer-facing role focused on supporting customers in integrating with the Worldpay suite of payment services and collaborating with Account Management to ensure fit-for-purpose solutions. You will define scope, design account setups, provide technical guidance, and manage projects from planning to post-live monitoring, coordinating with