Implementation Manager APAC

Global Payments Asia Pacific (Hong Kong Holding) Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Global Payments Asia Pacific (Hong Kong Holding) Limited is seeking an Implementation Manager to join our Customer Experience team and help shape the future of global commerce. You will own expert knowledge of our products, work with customers and Account Management to deliver fit-for-purpose solutions, guide integrations, and manage projects from scope to post-live monitoring.

The role requires strong communication, stakeholder management, and technical acumen in XML/JSON, with experience in

Qualifications

• 5+ years of project management and delivering customer technical integrations.
• Strong communication and interpersonal skills for stakeholder management.
• Strong analytical and problem-solving skills with ability to propose innovative solutions.
• Curious with ability to capture customer requirements.
• Technical expertise in XML and JSON API is a must.
• Experience with Web/Mobile SDKs, React Native and JavaScript.
• Knowledge of database technologies: Oracle/SQL.
• Ability to perform server log checks with SPLUNK.

Responsibilities

• Own end-to-end project delivery from scoping to completion and post-live monitoring.
• Collaborate with customers and Account Management to understand business needs.
• Design and set up customer accounts and provide technical guidance during integrations.
• Deliver customer demos and provide training on product functionality.
• Identify risks early and maintain project plans for multiple projects.

Skills

Project management

Stakeholder management

Communication

Analytical thinking

Problem solving

Requirements gathering

Curiosity

Team player

Tools

XML

JSON API

SPLUNK

Oracle

SQL

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Implementation Manager to join our ever-evolving Customer Experience team and help shape the future of global commerce.

What you’ll own

• Possess expert level of knowledge on all relevant products and services.
• This is a customer-facing role, you’ll be responsible for supporting our customers in integrating with Worldpay suite of payment services.
• As a go-to expert, you’ll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
• Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
• You will be responsible for defining the finalized scope and managing the project right through completion and post live monitoring, following clear and well-maintained project plans. You will keep all relevant stakeholders updated with regular scheduled meetings to identify any risk early and ensure that the project is going to plan.
• You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.
• You’ll also plan and deliver customer demos and training on product functionality, to help maximize the value add to their businesses.
• Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
• Other related duties assigned as needed.

What you’ll bring

• 5 years and up experience and proven background in managing projects and delivering customer technical integrations.
• Confidence and experience in managing relationships between internal and external stakeholders. Possess strong communication and interpersonal skills. Demonstrated ability to communicate ideas effectively and contribute constructively in stakeholder discussions.
• Strong analytical and problem-solving skills with the ability to propose innovative solutions.
• Be curious, ability to capture customer requirements and familiar with funneling techniques.
• Technical expertise in XML, JSON API is a must
• Experience with implementation involving Web and Mobile SDKs, React Native and JavaScripts
• Knowledge of Database technologies: Oracle / SQL.
• Ability to perform server log checks with SPLUNK analysis tool.
• Someone who can work independently as well as is a team player.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

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