APAC Enterprise CS Leader - Fraud & Identity Advisory

Jumio Corporation; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Jumio is seeking a Senior Customer Success Manager to own a portfolio of APAC enterprise and mid-market accounts from Singapore. This role blends value consulting with deep fraud, identity and compliance expertise to reduce risk and maximize ROI for customers.

You will collaborate with Account Managers on renewals, with Implementation during onboarding, and with Product and Support to close the feedback loop. You will own customer health and drive adoption across teams.

Qualifications

• Extensive experience in fraud, identity, AML, or digital risk management.
• Proven ability to manage enterprise accounts with renewal focus and data-backed outcomes.
• Ability to translate complex concepts into executive-ready ROI narratives.
• Experience building customer health frameworks and success plans.
• Strong data fluency and familiarity with CS platforms (Planhat, Gainsight, Totango).

Responsibilities

• Own the health of APAC enterprise and mid-market accounts.
• Provide fraud, identity, AML, and risk management advisory.
• Lead business reviews and communicate ROI and outcomes.
• Collaborate with Account Managers, Implementation, Product and Support teams.
• Drive adoption and platform success across customer portfolios.

Skills

Fraud & Identity

AML & Digital Risk

Executive communication

Renewals management

Customer health

Data fluency

Planhat/Gainsight/Totango

Mandarin & English

Tools

Planhat

Gainsight

Totango

Job description

Jumio is seeking a Senior Customer Success Manager to own a portfolio of APAC enterprise and mid-market accounts from Singapore. This role blends value consulting with deep fraud, identity and compliance expertise to reduce risk and maximize ROI for customers.

You will collaborate with Account Managers on renewals, with Implementation during onboarding, and with Product and Support to close the feedback loop. You will own customer health and drive adoption across teams.