APAC Franchise: Customer Engagement & Risk Leader

Women in Payments; Singapore; On-site; SGD 250,000 - 430,000; Full time

Job summary

Mastercard in Singapore seeks a Vice President to lead Customer Engagement and Performance for Asia Pacific Franchise. You will manage a geographically distributed team, elevate franchise risk and compliance initiatives, and partner with customers to drive secure, high-quality payments.

Travel across the region is expected. The role requires extensive experience in payments risk, fraud, and leadership, with strong stakeholder communication and a strategic mindset.

Qualifications

• Strong customer facing skills.
• Risk management, compliance management and/or fraud operations experience.
• Over 10 years of management experience in payments, risk, fraud and compliance.
• People management experience.
• Strong analytical and communications skills.
• Ability to interact effectively with internal and external business partners.
• Excellent communication skills, both verbal and written – ability to build compelling presentations.
• Solutions oriented/ results driven capabilities.
• Strategic thinking.
• Proficient in English language. Mandarin speaking ability is a plus.
• Periodic travel required.

Responsibilities

• Define regional customer engagement approach aligned with Global Franchise and Asia Pacific priorities.
• Refresh strategy and assist customers in protecting brand integrity and mitigating payment risk.
• Lead team objectives to meet Franchise priorities and regional goals on safety and security.
• Address Franchise vulnerabilities quickly and coordinate with colleagues at all levels.
• Support MIS analysis using Mastercard data to inform decisions.
• Leverage Mastercard products and industry best practices to improve reliability and security.
• Ensure delivery of detailed customer review meetings and training programs.
• Coordinate education initiatives with customers and law enforcement as needed.
• Build engagement models between Franchise team, customers, and stakeholders.
• Identify risk product and service sales opportunities with internal teams.
• Coach and develop team members to meet performance and leadership goals.

Skills

Customer facing

Risk management

Fraud operations

Management experience

People management

Analytical skills

Communication skills

Stakeholder management

English proficiency

Mandarin a plus

Travel required

Job description

Mastercard in Singapore seeks a Vice President to lead Customer Engagement and Performance for Asia Pacific Franchise. You will manage a geographically distributed team, elevate franchise risk and compliance initiatives, and partner with customers to drive secure, high-quality payments.

Travel across the region is expected. The role requires extensive experience in payments risk, fraud, and leadership, with strong stakeholder communication and a strategic mindset.